$58 Fuel Surcharge - drove 7 miles
I got my electronic receipt after dropping my car of at Reagan Natl. I filled up in NJ and topped it off at a Gulf station 7 miles from the airport. Today they hit me with a 5 gallon/$57 surcharge for not having enough fuel!
I sent them screenshots form the CC app and we'll see what they say.
When I delivered the car it was filled and spotless, 525 miles remaining on the gauge. No one greeted me, the attendant waved at me and just said, Leave the keys in the car and we'll take care of it. My bad! I should've demanded they check me in.
Edited to say my gas receipt was at 16:21 pm and the recorded time of my return is 16:29. No way to use 5 gallons in 8 minutes.
UPDATE - Hertz wrote back in reply to my screenshots and said they'll refund the charges. Here is their reply:
We’re truly sorry for the experience you described and for the delay in our response. After reading your message and reviewing the screenshots you provided, we completely understand why the fuel charge raised concerns. You took the time to fuel the vehicle just before returning it, provided supporting documentation from your credit card, and then left the vehicle as instructed when no representative was available to greet you, inspect the vehicle, or verify the fuel level. We recognize the effort you made, and we want you to know that your concerns were heard and carefully considered. Your trust means a great deal to us, and we never want you to feel that your experience or the information you provide is overlooked.