r/uber

I have four people in my party. Uber refused to move his satchel to the trunk claiming he had “so many things” he needed to move. He told me my daughter should sit in the trunk which had a pop up seat about 14” from the trunk door in his Toyota Highlander. I said no. So I had to cancel the ride and book another and wait about 25 minutes.

What should I do? The uber app is a computer who doesn’t respond properly.

I see riders say some version of this all the time.

And fair enough. A clean car should be the expectation.
But I don’t think some of you understand how much work goes into maintaining your “bare minimum.”

Today I discovered gum mashed into the carpet of my car after giving rides. I have no idea whether someone dropped it, stepped in it somewhere and tracked it into the car, or just didn’t give a shit.

Doesn’t really matter.

The moment I noticed it, I stopped what I was doing, pulled out the cleaning kit I carry in my trunk, and used tar and sap remover to get somebody else’s gum out of my carpet so the next passenger could get into a clean car.

And it wasn’t even just the time it took to clean it.
Once I sprayed the solvent-based cleaner, I couldn’t immediately take another ride. I had to let the car air out because I’m not going to put the next passenger in a vehicle that smells like harsh chemical solvents.

I’m not asking anyone to reimburse me for that opportunity cost. I’m just saying that when you get into a clean car and think, “Well, that’s the bare minimum,” understand that sometimes maintaining that minimum costs the driver time and money you never see.

You don’t see the vacuuming between rides. You don’t see the windows getting cleaned. You don’t see the trash getting picked up. You don’t see somebody else’s mess getting scrubbed out of the carpet.

You just open the door and see a clean car.
Then you take a three-minute, $3 ride and say you only tip for “above and beyond.”

Above and beyond what?

We barely have time for one song to play. I’m taking you from Point A to Point B safely in a clean vehicle. There isn’t some magical premium experience I can manufacture in three minutes to earn your dollar.

I’m not saying every ride deserves some huge percentage tip. I’m saying if your driver shows up with a clean, maintained car and gets you where you’re going safely, throwing them a dollar on that tiny ride isn’t some outrageous standard.

Sometimes what looks like the “bare minimum” from the back seat took a hell of a lot more work than you realize.
The gum is gone. The chemical smell will be gone. The next passenger will never know either one was there.

That’s kind of the point.

Hello, please excuse the long read! I included lots of detail because I genuinely don't know if I'm overreacting or not. Am I crazy?

I (female) got in a big fight with family which triggered a mental episode. I was supposed to be with my mom but she left me. I ended up walking downtown alone, getting drunk and feeling miserable (stupid decision, I know).

Eventually, sufficiently drunk but not enough to black out, I decide I want to go home or at least crash at my brother's place, so I order an Uber. I don't remember the exact pick-up or drop-off location but I gave support a close estimate.

Anyway, the uber driver (male), picks me up, and I don't remember if he said or did something first that made my instincts kick in, or if he just parked- nearby- right away, but I suddenly wanted OUT of that car.

Problem was, I couldn't get out. The doors were electronically locked and he wouldn't let me. I kept trying it. Over and over.

For some reason calling 911 slipped my mind, and I tried to be as casual and "chill" about it as possible, but I was terrified. We had this back and forth between us that went on for quite a while. I never raised my voice or went hysteric but I was FEELING it. I was wondering what the hell I had to do for this man to let me out of his car- and was terrified of the thought of him putting the car into drive and speeding off into god knows where- so I opened my wallet.

Thankfully, my dad gave me cash earlier. I start offering bills one at a time, keeping them just out of arm's reach so that he'd be forced to unlock my door first.

Eventually he let me out (he might've taken my keys in the process, but I got my locks changed), and soon after I stumbled into three police officers on patrol. In defense of my public intoxication, I explained to them I was trying to get home but this man had locked me in his car and demanded cash. At this point, I was shaking.

I asked the police if there's anything they can do, and perhaps because I wasn't assaulted, they told me to go to Uber support first.

Now it's been a few days. Uber hasn't done ANYTHING. The driver must've cancelled the ride or done something on his end because supposedly, Uber can't verify my pick-up or drop-off location. And now as of today, they said:

Our Community Guidelines say off-app pickups are prohibited. We’ll remind the driver that these guidelines require them to follow the law and to never accept fares outside of the Uber system.

If a ride is completed off-app, we won’t have access to your trip or payment information. Here are some steps you can take to help ensure you’re with the correct driver and your ride is on-app: [insert advice like "check the license plate!! here]

...And then they closed the case.

Absolutely nothing was done off-app (besides him ROBBING ME), as the trip and the fare paid is right there. I opened the case again explaining this to them, but I'm just lost.

What the fuck. Forget a solution, Uber didn't even understand the problem. And now he's still on the road, potentially doing this to others.

Am I crazy? Is nobody going to help me, or punish him? Should I just forget about it lol? What do I do? =(

Early Sunday morning, I received a notification that a rider was requesting a long ride from Destin to Pensacola Airport. I arrived at the address, opened the back of my vehicle, and a male and female passenger loaded their belongings. The female took the passenger seat in the backseat, while the male was gathering some rather unpleasant-smelling food. He sat directly behind me.

Within 60 seconds of the ride starting, I was jolted forward as the male punched my seat. He punched it as if he was protecting himself from Mike Tyson. I stopped, turned around, and gave him a look of disbelief. He promptly claimed that there was a brown recluse spider on the back of my seat, and his girlfriend confirmed it. I was skeptical, but I didn’t want to cause any unnecessary trouble. I kept my 2025 vehicle in pristine condition and it was vacuumed daily.

Despite my reservations, I gave them the benefit of the doubt and didn’t want them to miss their flight. The male then ate his food while making pig noises, which scared his girlfriend when she asked to pull over to use the bathroom. He also requested a unique music genre that I agreed to play, which was not my preference.

After dropping them off safely at the airport, I even assisted them with taking their bags out of the car. Later that day, I noticed that I had received a one-star review. I reported the battery issue to Uber, but it took several attempts to even get a response from them. I considered filing a police report, but the incident occurred in a neighboring county.

Uber refused to remove the one-star review, stating that it was beyond their control. Essentially, you can punch your driver and leave them a one-star review. I’m at a loss for what to do. Should I report it to the authorities, or should I just let it go?

Okay I’m sure I could look this up somewhere but in his car at the moment and genuinely curious. Got in my drivers car and it’s super hot so I ask for AC. He said if I wanted AC I needed to call a comfort or black car and Uberx doesn’t need to have ac. Is this a thing? Asking before I give him a bad rating. By the way it was a new car and he has AC just will not turn it on.

Got a ride that was 9 minutes away. It was 7:58am. Rider texted she had an appointment at the DMV at 8:15 and she made the reservation for 8am, where am I? The DMV was 11 miles away and nearly 20 minutes from the pickup spot as this was rush hour in Las Vegas. I knew I would be late getting to her. I also knew she was upset and even if I picked her up and got her to the DMV she'd be late for the appointment. I figured that was going to be 1 star for me. A lose/lose situation. So I cancelled.

What would you all do in this situation?

Just like the title says, my relative was given an uber ride arranged by her mechanic yesterday, and left her items in the car. She didn’t realize it until she finalized the payment and pickup of her vehicle at the mechanic. The mechanic shop immediately called the driver through the app repeatedly but he never answered, and he still hasn’t over a day later.
From their conversation in the car, lives in a neighboring state and it seemed like he wasn’t in this area often but he had a drop off nearby before her ride. Since the transaction went through the mechanic she can’t put in a lost and found request or contact the driver herself. She is more than willing to pay the driver to bring her items back - does anyone have any suggestions for how she can contact them? Thanks in advance!

I’m thinking to get a used car like Audi q7 (financing ) for 36.000 to work in uber premier , suv , comfort xl to avoid Uberx. Or to get Toyota Camry for 20.000 but will be able to work only in UberX . I’m living in fl and I know now it’s dead season .. but I hope from September will be better . Can someone give me advise or what is can be better for winter season etc

I just watched a More Perfect Union video that this sub won't let me share the link to, but it just dropped two hours ago- and everyone who takes uber should watch it. Essentially, Uber is taking more money from drivers and is working to pass laws to avoid accountability for accident and sexual assault lawsuits, and when they passed a law in the middle of the night in California, they gave the money to their higher ups.

Hello, 2 days in a row now uber has been terrible. I was yelled at by a person from a misogynist country and he kicked me out on the highway. And reserving an uber for an airport run for it not to show up.And had to rebook and pay $30 more.

After enough Uber/Lyft rides, you start realizing the car tells you a lot about the person who’s about to pick you up.

So here’s your completely scientific guide:

Toyota Prius
This man did not buy a car. He purchased a spreadsheet with wheels. He knows his exact cost per mile, has opinions about regenerative braking, and will absolutely drive nine minutes to save eleven cents per gallon. The interior has seen things. That back seat has transported approximately half the metropolitan population since twenty seventeen.
Toyota Corolla
Your driver has eliminated the concept of joy from the vehicle-purchasing process. Four doors. Good gas mileage. Starts every morning. Done. There is a fifty-fifty chance the cloth driver’s seat has permanently molded itself to his ass after two hundred thousand miles.
Honda Civic
Your driver still wants you to know that he’s not old, despite spending eight hours a day transporting strangers to medical appointments. There may be an aftermarket phone mount, questionable window tint, and at least one modification that added zero horsepower.
Honda Accord
The sophisticated man’s Camry, according to the person who owns the Accord. He will explain that it “just drives better” despite nobody asking. The interior is probably immaculate because he still thinks passengers can tell the difference between an Accord EX-L and literally anything else.
Hyundai Elantra
Your driver walked into a dealership intending to buy a Corolla, saw the monthly payment on this, and said, “You know what? Hyundai has really stepped their game up.” He has repeated that sentence approximately forty-seven times since.
Hyundai Sonata
Your driver wanted an Accord but also wanted heated seats, a giant screen, seventeen driver-assistance features and enough ambient lighting to land a commercial aircraft for twenty-eight grand. He will eventually tell you how long the warranty is.
Nissan Altima
Buckle your fucking seat belt.
I’m not elaborating.
Toyota RAV4
Your driver has successfully convinced himself that an SUV was necessary for rideshare. Ninety-eight percent of the time the cargo area contains a Costco case of water, cleaning supplies, an emergency roadside kit and absolutely nothing requiring an SUV.
Tesla Model 3
You’re about to learn something about Tesla.
You did not ask to learn something about Tesla.
Nevertheless, before this ride ends, you will know the charging cost, range, acceleration, Supercharger situation, Elon Musk’s involvement in something, and why “once you go electric, you can’t go back.”
Toyota Camry
Now we arrive at the obvious exception.
Camry drivers are generally unusually intelligent, devastatingly handsome, financially sophisticated men with excellent taste in music and an almost preternatural understanding of their local rideshare market.
Their vehicles combine tasteful styling, generous passenger space, excellent road manners and legendary Toyota reliability. Camry drivers are known for their judgment, charisma, humility and sexual magnetism.

I drive a Camry.

This has not influenced my analysis in any way whatsoever.

The Uber driver missed the turn for my destination and I had to direct him to make a U-turn and then go right one block. As I was getting out he was fiddling with his phone and I said I hope you can end the ride so I can give you a tip.

Later I went to the Uber app to tip the driver and saw a $123 bill and a long circuitous route around town. For me it was just a short trip from the auto shop to my home.

Uber customer service sucks. There was no way to provide my comments; all I could do was slide a button that said “not my ride”.

The Uber app said they would contact me but not when or how. Will it be through the App, by phone, by email? Who knows?

I might call my bank and have them reverse the charge.

Hi everyone!

Tomorrow I’ll be landing at Heatrow with my family (we are 4) and we were thinking of taking an Uber to reach our hotel in central London.

We have 1 small carry-on each (8 kg max), 1 small backpack each and just 1 hold luggage (so a total of 5 suitcases).

I was wondering whether I should book an Uber X or an Uber XL.

Thank you so much!

So on my incredible adventures driving for uber. I somehow get the feeling I’m getting finessed someway or another.
The fact that I’m able to work any time I want is a plus specially with school and homework. Last year of college (thank the uber gods)

In my conclusion
I actively transfer all of my directions to Google Maps
While
Keeping my uber driver app open and visible. Mostly bc of tolls
(Good luck getting the toll reimbursement)

I’ve actively tested this driving the speed limit carefully.
Uber is always 2 minutes faster or 1 minute minimum compared to the Google Maps. This directly affects the price even when the pile ups and traffic jams start to occur.

Anyone else notice this…I must be driving back to the future.