u/Hawk-Anxious

Has anyone had issues returning their scale? Mine wouldn’t even calibrate to my body when first stepping on and I tried all the troubleshooting tricks to get it to register. At this point I don’t want a new one and just want to ship back this unused one for a full refund. My issue is that anyone in customer service is only responding to me to troubleshoot more and will not give me a shipping label to return. It’s extremely frustrating. Anyone have any ideas?