r/HumeHealth

Issues returning the bands

Issues regarding the HumeBand 2.0 my wife and I purchased: my band still isn’t capturing my sleep accurately (when measured against my Oura and Apple Watch); my wife’s band isn’t accurately tracking her workouts AND when she removed her band for her bath she noticed two burns from the sensors.

We have been trying for weeks to receive a refund without success. All they try to do is troubleshoot.

DO NOT BUY their products. Horrible business practices!!!!

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Issues Returning a Hume Pod/Scale

Has anyone had issues returning their scale? Mine wouldn’t even calibrate to my body when first stepping on and I tried all the troubleshooting tricks to get it to register. At this point I don’t want a new one and just want to ship back this unused one for a full refund. My issue is that anyone in customer service is only responding to me to troubleshoot more and will not give me a shipping label to return. It’s extremely frustrating. Anyone have any ideas?

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u/Hawk-Anxious — 2 days ago

Hume app has units and dates wrong for Americans

Dates are DD/MM and activity is in KM even though I have miles selected… so frustrating. This feels like a beta app.

Why market this to Americans if you don’t have the US units correct?

u/rdubmu — 2 days ago

Sleep data while not on wrist

Last night I took my home off to wash dishes and forgot to put it back on . In the morning I put it back on and the app said I got 11 hours of sleep complete with 3 hours of rem and 3 hours of deep sleep.

How does this make any since when this device wasn’t even on me and it was on a counter all night?

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u/chrunkberry — 2 days ago

Sauna use and momentum

Started (or more accurately restarted after 6 months) a sauna routine. Everyday since that first day last Tues my momentum has dropped. Sauna is the only change and it's a low ramp up of 10 mins 2 min plunge 15 min 2 min plunge and shower to bed.

I get that it's a spike in stress so will the algorithm figure this out in a few weeks and a new baseline is established?

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u/MHiddy — 3 days ago

Hume 2.0 questions

Curious if others have same experience:

  1. For 2 straight weeks now the Hume Band 2.0 says that it cannot gather enough data for activity or sleep, therefore cannot provide any information for those categories. That is certainly disappointing. I haven’t take off the band except to charge it.

  2. For 2 straights weeks now it says that it is calculating a “chronic illness “ report. Again, nothing - it looks like it is trying to process data and then disappears. Is this a gimmick?

I contacted support -
No resolution..

I suspect that this band is just a random gimmick - just spitting out random numbers occasionally.

This is the first time that I have had a device like this so don’t know what to expect or think. Any thoughts from others ?

My wife has an Oura ring and hers seems to give much more accurate and insightful information. Truthfully I only got the Hume 2.0 b/c it has the blood pressure monitor/ since I have high BP, I thought that it would be helpful to have, but now I’m pretty sure it’s all junk.

Please let me know what you think about this Hime 2.0.

Thanks!

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u/Hefty-Struggle-4452 — 5 days ago

Hume Band 2.0

Ive heard so many different reviews on the Hume and as for someone with terrible anxiety about health this band really seems to help with not worrying about health. My vitals are all normal, says I sleep well, gives me a goal to shoot at for steps and all my metabolic stress and strain. Even if this band is all horseshit and these numbers are completely made up, it still makes my health anxiety 10x better

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u/Wild-Lengthiness-256 — 4 days ago

Hume band with a handicap

So I have a metabolical disorder, that results it severe fatigue and muscle weakness.

What does a Hume band do with this? Is it still usable or will I continually get notices that I need to work out more or will die within a short time?

For example. My base heart rate is around 70. Within 100 meters walking, it’s up to 125. I am looking for a tracker to see how I can balance my energy and life, not for a device that keeps on telling me I have a disorder.

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u/Aggressive_Thing_614 — 5 days ago

Modified band for apple watch strap

I merged two bands together to create a small hume band that goes inside my apple watch strap...

u/wrwhite0132 — 7 days ago

What’s with the new Body Composition format?

Used the app today after being off a week. I took a reading this morning and went to log my data on a spreadsheet (since this app has a bad record of deleting my old weighing data) and the format is all different. Rearranging things I get, but it looks like Organ Mass, A/G Ratio, Android Region Fat Mass, Genius Region Fat Mass, and Body Cell Mass are gone. Additionally, the arm, leg, and trunk lean mass, fat mass, and fat percentage are no longer in the list section (now called Charts) but must be taken from the Body tab and requires going into the menu to see all the information.

This makes the whole process much slower to read for us all and harder to log for us that do that.

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u/SneakyDonut23 — 8 days ago

Sleep Capture Issues

Is anyone else currently having issues capturing sleep?

I am on week one of band. Was working fine first few nights and then stopped? Yesterday got app message for firmware update related to sleep capture and installed it but no fix?

Done all basics

Hard closed app
Tried inside wrist
Cleaned with alcohol

Bought it for sleep so disappointing

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u/MisterBigAndStrong — 8 days ago

JUST NOW purchased

I saw what seems like several legitimate ads and decided to make the purchase. I just finalized it and came here to see what others’ experiences were. I did it wrong! I should have come here first!!!

Because I just finalized the purchase and have not even sent payment for it yet, is it possible to cancel the process?

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u/okasianal — 12 days ago

RHR and activities that seem like "resting" but aren't.

If a person is sitting, and practicing or playing a musical instrument, the Hume band might sense that the person is at rest because the body isn't necessarily making a lot of motion. However, the person is holding his or her breath and alternately expelling air rather forcibly. The heart rate is no doubt being elevated.

This could throw off the RHR value.

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u/ayeffston — 8 days ago

Health score 858

So my Hume is telling me I have a health score of 858, while it’s telling me my metabolic age is 69, and I’m a 61 year old female! Huh?

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u/brittener83 — 9 days ago

Hume Band - 3 weeks in and I already regret buying

I’ve been using the Hume Band for about 3 weeks now, and honestly, I regret buying it. The band constantly disconnects, and the stats are nowhere near accurate.

What exactly is the point of wearing a health/fitness band if the PRIMARY thing it’s supposed to do is to track your data accurately , doesn’t work?

And then there’s the ridiculous return policy. Apparently, they won’t accept a return unless the device is considered “defective.” So if the band works technically but gives you inaccurate data and constantly disconnects, I’m just stuck with it? Make it make sense.

I bought this specifically for the tracking and health metrics. If I can’t trust the numbers, why the hell would I continue wearing it?

Three weeks of frustration is enough for me. I’m extremely disappointed with the product, and even more disappointed with how difficult they make it to return something I’m clearly unhappy with.

Save your money. I definitely would not recommend Hume based on my experience.

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u/Ok_Reindeer2439 — 13 days ago

Can't connect to Hume Body on iOS27

Has anyone had any trouble with iOS27 and getting readings from the body? In various parts of the Hume app, it says the scale is either connected or disconnected. Pretty inconsistent.

Even before I got on the beta, though, the connection was super spotty. Once or twice every week I'd have to fiddle with things. So I'm not convinced it's the beta OS. But this time I can't get the scale to actually connect at all so I can reset it. It's basically useless to me right now.

Overall, the Hume experience has been... disappointing.

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u/HokieInCH — 9 days ago

10 Days Limited Data

I've been wearing the band 24/7, which is annoying at best.

Was giving it time to collect and provide data. The only useful thing is steps and body temp. The rest, nada.

There was a firmware update available. Did it today.

Thoughts?

u/HarrisMoney — 11 days ago

Registering my dispute

Love the scale however they refuse to consider allowing a data export feature even with the paid version. It is my data...I want it when I want it and how I want it.

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u/pictou — 11 days ago