Guidelines for lost packages change at will and are not documented transparently
Printify used to be quite fair in understanding the customer experience. After five business days with no update from the shipping provider, we could request a reprint and get approved no problem. It still felt long, but at least it allowed customers a chance to still receive items for the events and holidays they order for.
Now, the line seems to have shifted to screwing over the people who make them money. From what I gather by their undocumented policy, it seems that it is now five business days of no movement in addition to at least three business days after the expected delivery date.
Printify seems more concerned with protecting the printing companies who don't sell their products compared to the people who market the products for them and actually make them money.
I am sure print providers don't like reprints, but that is what happens when they FAFO with terrible delivery partners such as DHL.
Printify...please be human and understand the customer experience. If we have to wait two weeks to qualify for a reprint, another few days for the reprinting, and then another seven days for delivery, you are asking customers to order about a month in advance.
That is NOT realistic by any stretch of the imagination especially in our Amazon world where people get irritable after three days.
To top it all off, I hate having to deal with the low life copy and paste peons they call customer service specialists.
Printify - treating the people who make you money is not a business strategy. It is corporate suicide.
Stop protecting your print providers so much and put your actual customers (and their customers) first.