r/Printify

Hello

I own an Etsy shop and use Printify as my provider.

I had a customer order an item on the 28th, it was sent into production the same day. Printify says the delivery dates should be between the 9th and 11th, since they chose standard shipping.

Now it's the 3rd and the customer is demanding a refund, because the tracking of the shipping company said it'd arrive at the 2nd or 3rd and now has changed to the 5th. My policy is "no returns".

I'm not sure what to do. I don't want them to get an item for free, but at the same I don't want to get a bad review. And I also am not sure what date it said it'd arrive when they ordered it. It was shipped before the deadline though.

I’ve been looking into different print providers and it seems like monster digital is quite good with lots of colors and a 9.1 rating on printify. But looking on this subreddit and online I’ve seen overwhelmingly negative things about it.

So is there a silent majority of people who have had good experiences and just haven’t posted about it? Thanks.