it's the round bubble one. the 3rd one, after the envelope and the bell (I have the old format for reddit on mine).
I just want to get rid of them or clear them off that's all.
I have a T-shirt POD shop on etsy, linked to printify. About 135 designs. Have had it for about 1 year.
A few weeks ago, I tried updating a few of my printify designs but when it "published" to etsy, nothing happened. No updates and no changes to my etsy-linked publication.
I think what had happened in the few weeks prior to that time is that my printify and etsy pages were delinked/decoupled from one another, even though on each of their respective websites, nothing had changed. The etsy link on the printify page was still the correct one.
This is where I messed up a bit, but people on printify have told me this is still fixable - one of the google "solutions" suggested "delinking" the etsy page from printify and then automatically "reconnecting" it and everything should work. Well, I did this, and now EVERYTHING in my store is "unpublished." If I try to "publish" it into my etsy page, it does not find / does not link to its existing twin on my etsy page; it literally creates an entirely new "post." I DON'T WANT IT TO DO THIS because (1) i'll lose my stats, (2) will have to pay esty again to repost, and (3) time-wise it will take a long time.
Printify customer service has represented to me that this is fixable (supposedly). I always get past the stupid AI bot and talk to a real person (but comments on here suggest that even this real "person" is an AI bot as well, is it?). I have a ticket number and they supposedly have "escalated" to the tech team, but NO ONE CAN GIVE ME AN ESTIMATE when my problem will be even looked at; let alone fixed.
It's been 2 weeks now; and I'm no closer to getting a resolution to this issue. Any company worth their salt would have long since fired their IT staff for such incompetence or lack of follow-through.
All my SKU numbers are the same on both ends, and everything on my printify side is exactly the same as the one listed on the etsy page (I say this because one of the suggestions online is to 'make sure' that all SKU NUMBERS and everything else on the printify side is exactly the same as the etsy side)
I realize I was stupid for following incorrect google advice, and I didn't even a term until literally 20 minutes ago - 'third party e-commerce platform API disconnects' - so it was more difficult to explain what was going on.
Is customer service for printify this horribly bad always? Are they just not knowledgeable on how to proceed? Any way to escalate further? This is just ridiculous.
Not sure if I should be posting in etsy or printify. I'll probably cross-post.
My T-shirt shop in etsy got disconnected from my printify account. I found that out when I was trying to do updates and my printify changes were not updating in etsy.
I disconnected my printify and reconnected to my etsy shop. It's fine now. HOWEVER, every time I try to "update" any of my printify listings and update in etsy, it instead creates a whole new listing in etsy; with new SKU numbers and zeroing out all my previous stats.
I don't want to "update" 145 T-shirt listings just to establish proper connectivity. It's odd, also, because both my printify and etsy have matching SKU numbers (which were created by etsy and then backloaded to printify) but when I "publish" on printify (am really just trying to "update" on my etsy) it just creates new SKU numbers on etsy and backloads them onto printify.
How can I get around this tedious task? What am I doing wrong? I want the data in my etsy to still stick around for awhile; not be wiped out because etsy can't realize I'm "updating" and not "publishing new listings."
Etsy, of course, is discounting all responsibility and putting the blame on printify. Printify, on the other hand, has the slowest customer service people on Earth so I don't have an answer there yet.
Not sure if I should be posting in etsy or printify. I'll probably cross-post.
My T-shirt shop in etsy got disconnected from my printify account. I found that out when I was trying to do updates and my printify changes were not updating in etsy.
I disconnected my printify and reconnected to my etsy shop. It's fine now. HOWEVER, every time I try to "update" any of my printify listings and update in etsy, it instead creates a whole new listing in etsy; with new SKU numbers and zeroing out all my previous stats.
I don't want to "update" 145 T-shirt listings just to establish proper connectivity. It's odd, also, because both my printify and etsy have matching SKU numbers (which were created by etsy and then backloaded to printify) but when I "publish" on printify (am really just trying to "update" on my etsy) it just creates new SKU numbers on etsy and backloads them onto printify.
How can I get around this tedious task? What am I doing wrong? I want the data in my etsy to still stick around for awhile; not be wiped out because etsy can't realize I'm "updating" and not "publishing new listings."
Etsy, of course, is discounting all responsibility and putting the blame on printify. Printify, on the other hand, has the slowest customer service people on Earth so I don't have an answer there yet.