$5k order quality is horrible
This is the second time I’ve had a quality issue for a client of mine. I always have big orders delivered to me so I can check quality and I am horrified. The first time was 6 months ago, $2k order. T shirts and sweatshirts. The printing was spotty, looked like they were running out of screen printing ink. I submitted a reprint request and was denied. Client wasn’t happy but continues to use me because we are friendly and I don’t build in a ton of profit as they are a newer business. This time though… I’m going to lose this client if Printify doesn’t fix it, and I’m scared I’ll lose my business. I received the $5k order on Wednesday. I did a test wash today, normal cycle, normal dry. The printing is almost completely worn off after one wash cycle. I am mortified. I’ve been waiting on the chat with Printify for a half hour and I’m like sweating and shaking. I feel like they’re going to deny the reprint or something. I have to deliver these on Monday and I would like to have a solution for the client before I do. I don’t even want to deliver these. I’m scared for my business right now.