Service......what the hell happened??
I have had a 48kw liquid cooled for several years now and in May of this year the controller died. We had a large lightening hit to the back of my property (lots of iron in the soil here) and STILL it is not working. I live in Central Florida and the dealer that WAS servicing it, took 3 weeks to get to the site to look at it, then a month and a half to even quote it and at that, they no showed on the repair.....TWICE
I called 3 other dealers in the area, all of which sent techs out to confirm it was the controller, and they all ghosted me.
I finally got one newer dealer to install the controller, but they cannot get the firmware loaded and today, the original dealer was supposed to show this morning (third appointment) to also replace the controller (I was just going to keep it as a spare and send them on their way).
This is VERY concerning, not having a running backup generator during hurricane season has given me serious doubts.
I have called Generac corporate who really were not totally helpful and believed that eventually the repair would be made.
Has anyone else seen support fall off for Generac? Is there an alternative out there for this? Is it just Florida?
Thank you!!