I’ve heard that kitchen aid stand mixers should be maintenances and re-oiled every few years. I use mine a lot and don’t want it to break. Does anyone know of a place in town that can service small appliances like this? TIA.
ISO honest opinions on my situation as I am trying to be reasonable through my general frustration.
About two months ago our AC was working but not putting out cold air. We called Woodward to have them come check it out. For context, the unit is only 10 years old.
We were told it was out of refrigerant and had two options - 1. Spray a temporary sealant and refill with refrigerant for $700 this wouldn’t guarantee any length of time the unit would function again and wasn’t under warranty OR 2. Full leak search/test for ~$1800 which would be under warranty and is what the technician recommended.
We paid a little over $2600 for option 2 and were told there was a bent valve and that was the issue. He replaced the valve and refilled the refrigerant and the unit seemed to be working properly.
After about 3 weeks we had the same issue that we originally called for. He came back out and told us there just wasn’t enough refrigerant added so it was refilled and then he recommended adding a dye so if there is a leak then he can see where it is. This was ~$500. In my opinion, this should have been included in the cost of the original “leak search.”
Again, the same issue occurred about a week ago. He came out and told us the dye allowed him to see that there is a bent coil part causing the leak and we would just need to order a part and the issue would be completely fixed. Woodward called us on Friday and said they can’t find a part that “won’t compromise the unit” and quoted us $12,000-$20,000 for a few new units.
Am I crazy for thinking these things:
-These units typically last 20-25 years. Is it really not possible to find a replacement part for a unit only halfway through that lifespan?
-The cost of the repairs for misdiagnoses should be applied to the cost of a new unit?
Should we just get another opinion??? Not sure where to go from here as it feels like we were bamboozled out of the repair costs and potentially the cost of a new unit. I also have no knowledge of these systems and don’t want to be unnecessarily pushy toward Woodward if they’re being genuine.