Outsourcing our job to Doordash
Before I rant, I had no idea this sub existed and it is such a relief to know that everything I’ve hated about DUG in the past 4 years as an assistant manager seems to be universal. Will corp. ever listen to us though? Of course not!
I have so many things I want to rant about now that I know there's finally a community that will understand me for once. I'm so tired of filling up journals and what feels like screaming into the void.
I wanna start by asking if anyone else's store uses the DDSD program (not sure exactly what it stands for, but I can imagine it's "DoorDash something something") The way I understand how it works from reading emails is that if a customer places an order when our order slots are full, the order gets outsourced to a Doordash shopper to do it.
It sounds good on paper, less work for us, but i'm realizing that it actually benefits nobody but the company's profits (go figure). For starters, the customers have no idea that this is happening when they place the order as far as I'm concerned, and according to our store's district DUG specialist, we are not supposed to disclose this to the customers. If they call to complain about a DDSD order, I'm supposed to apologize and tell them that I'll speak to the shopper (as if I have any way of knowing who the hell it was).
The way our department is advertised over the store's radio is something along the lines of "Save time in your day by having our professional in-store shoppers prepare your groceries." False advertisement right there if you happen to get a dasher with one brain cell shopping your order. These people are not trained properly to do our job and it's evident with the amount of angry phone calls I've been receiving since this program was launched. One of them straight up put half of a customer's order out of stock for example. Despite being told not to tell the customers the truth, I always do because I refuse to take the blame for something that I could've done correctly. The customers are of course always shocked and confused after learning this.
Is there something I'm missing with this, or is it all just another shady practice in order to keep making money off orders without having to hire and pay more employees? The latter is all I can see this as and the least they could do is just disclose this to the customers and have Doordash deal with the complaints.
Customers are receiving poorly shopped, half-assed orders, DUG employees are taking the blame, and the company and all the soulless, corporate husks get richer.