r/DriveUpandGo

sorry sh*t post love y’all and love slaveway

my fav thing is when you ask for help and no one does haha and my least fav thing is when you ask for help and then the “help” skip the big orders and grab the smallest one and spend an hour doing a 2 piece prep not ready and complain the whole time haha like b*tch if it was my choice i wouldn’t ask you

then

mgmt: everyone needs to pick faster and ask for help before you need it we have tons of willing people to come help

ops: need to hire more people and everyone pick faster and ask for help before you need to stay 2 hours ahead and if you can get two extra people to help you all day even better

crosstrained pic and lower management: oh need help? brb i’ll help u after my break haha

other crosstrained apc not in dug: “omg u guys look busy” *grabs devices without asking* *taking orders out without asking* *doesn’t skip ahead*😇 y’all the real mvps u know who
u are

to all the ops and mgmt on here lurking
i bless you for f*cking us day in and day out
lemme grab my ankles for a better angle

ops are a carnival of f*cking idiots who don’t know anything looking at numbers all day and metrics screen shots “hey don’t forget to use produces bags for raw meat” b*tch were 3 hours behind with no help “oh ur behind yeah ask for help and stay ahead wait why are u guys picking slow capacity is at 100% u guys are good k bye we have a teams meeting to make a new rule or game to get u guys motivated to make us more money coz our motto is
“WE CARE ABOUT TWO THINGS customers SALES , AND customers MONEY”

sorry rant over bye love u
ps pick faster
pss don’t out of stock substitute always
psss don’t substitute go to the back and find it coz we can’t keep out shelves stocked coz we don’t hire enough help

///Advertising has us chasing cars and clothes, working jobs we hate so we can buy shit we don't need. We're the middle children of history, man. No purpose or place. We have no Great War. No Great Depression. Our Great War's a spiritual war... our Great Depression is our lives. We've all been raised on television to believe that one day we'd all be millionaires, and movie gods, and rock stars. But we won't. And we're slowly learning that fact. And we're very, very pissed off.///

i just need to rant after today!! i am so sick and tired of the way we as employees are treated!!
sundays are our absolute worst days (as i assume they are for the majority of stores)
hours were very minimal today and we were already behind when i came in mid morning.
had to call IT, then a customer calls while i’m talking to IT, so i have to ask IT to hold on while i’m trying to tell this lady we can’t give her a digital rain check and she doesn’t wanna hear it, then sort that out, then back on the phone with IT all while the rest of the team is running around like crazy trying to catch up
then the rest of the afternoon it’s just a game of asking for help on the walkie every so often (and getting denied bc our PICs are annoyinggg) as we get farther and farther behind
a customer even called and asked how late her order was gonna be. embarrassing! luckily she was nice (it was a 4:55 and didn’t get done till 5:50)
this has become a typical day, especially since batching started a few weeks ago. i’m part time and usually only in around the weekends but what i’ve heard from others it’s the same every day. always needing help from PIC or whoever else is available.
multiple times today we had only two ppl, both of us working on flash orders, and then another flash drops. i could almost scream every time i hear that damn flash notification sound from the device. how greedy can corporate get!!?? we’re literally an hour or more behind and they’re allowing flash after flash to get thru. absolutely nonsense and i’m soooo sick of it. but whatcha gonna do.🫩
our manager was off today and i’m the most senior employee so i tend to assume responsibilities when necessary, which yes, i like knowing what’s what and i like having responsibility, but oh my god is it exhausting on a day like today!!!
i remember back in the day having a single order late by five or ten minutes felt like a disaster. nowadays we’re starting orders 30 mins after they’re due and it’s just whatever. while i haven’t checked stats in a while OTT is like 80% half the time
anyway. pls lament in the replies. misery loves company and i love hearing everyone else’s stories
TL;DR sundays suck!

This is a vent and PSA for DD and Uber, when you guys ping as arrived and I don't see you for 5+ minutes, then have to deal with the inability to follow the most basic of instructions and to add further insult to injury when I do have to card you guys you stand and stare at me like I'm going to just key it in for you. Just the other day I had a flash (no surprises there) driver stated arrival and shows up 5 minutes later eating an ice cream cone while trying to pass it off as all good. You bet I blocked, why? Because I have too much to do to be entertained by this blatant middle finger to my face disrespect, when you say you're here, you'd better be in front of us ready to take the order. Our jobs are stressful enough without having to deal with cretins too.

i have a preferred name, but i have not been legally able to change it yet due to costs (since i work at safeway! no hate though)
i have my preferred name on myaci, and everything shows my preferred name… except the schedule and acupick.
it’s a little distressing to see my legal name. i’ve seen a guy who went by his middle name change his name on the acupick, but my store manager has been a little useless on how to change it. have any of yall successfully done it?

Not like print a bunch of bag labels, scan them into the staging area to make your metrics look good but then take 10+ minutes to actually stage but the actual amount of items you pick in an hour.

Bag as we go or get written up??!!!

How about this, how about you schedule the appropriate amount of people to work so we don't have to cancel orders which make customers angry and ultimately we lose their business.
I think that might be a tad bit more important.

We've only had it for four days and everyone in my department is struggling and miserable. We can't even stay caught up on light days.

Has anyone else not been able to release any pre-picks at all this week? We've been unusually slow and the computer won't let us release any pre-picks we literally have to stand around waiting for flash orders to pop up or the computer to decide to auto release orders, it's one of the dumbest things I've seen in a long time

I've been working this department for just about 3 years, as Lead for almost one. Over that time, the deli department has been a consistent source of stress and tilling issues.

I have caught staff telling new hires to focus on counter customers first, and not the prep lists we bring over. They have told my shoppers incredibly sarcastic things, "It's all about DriveUp & Go, right? You guys always have to come first."

For a while, they had a hot streak of screwing up prep lists. It was almost always guaranteed. Either the weight was wrong or the brand was wrong.

Taking it upon themselves to reprimand my shoppers for things I, THE LEAD, was doing while we were working with our ASD to make managing prep easier for them.

Completely losing prep orders somehow, or not starting them at all until the stage by time, and getting defensive and standoffish when I explain I'm not blaming them / I just need a recut. It very well could've been an in-store customer or a shopper misplacing prep 🤷🏻‍♀️ no one's in trouble.

I've thought for a while about how to make this easier and how I could mend the relationship between DUG and Deli because the way it is now simply won't last as we adjust to Batch Picks.

I asked my ASD why we can't just have a system similar to restaurant tickets, where I print the lists and have it sent to a printer by the Deli. He said no, a person has to walk it over.
I floated the idea of a cold case specifically for DUG prep so they can dump our stuff there. They frequently complain about us leaving orders in the window (picking up a 10:00 at 10:06, etc). Never made it to fruition.

Those were my only ideas on how to save time and keep things simple. How the hell else are we supposed to do this? 🤔

Hey guys, cannot get a straight answer on this from management. What the hell is COE, and how can I monitor that metric??

Also, seen a couple customers posting here (probably due to Mothers' Day whooping us, bless y'all) but I feel like the subreddit is plastered in warnings of "Hey, this is for employees to unwind, not customer discussions about the service." Hilarious seeing how it works from the other end. I wonder if they consider deleting their posts when they receive the "I hope your pillow is warm on both sides" comments.

I will never understand it. Had a customer today give the store her name and code over the phone for pickup. Let's say Kelly. Shopper found closest name to it, Nelly, off by the first letter (maybe she had a lisp, maybe the phone had static). Brought it out. Customer not even in the car. She finds customer inside, code was wrong. Customer reveals a THIRD, DIFFERENT name, like Tabitha. Not even close to the first two. wtf. Everyone got the right orders in the end but like.... Why'd she give us 2 totally different names? 😭 Lol

I placed a flash order today which cost $3.95, well it said on my end that my flash order is delayed. I guess if an associate does not start on the flash order is start in a certain amount of time it is free. I looked at my receipt and it showed $0.00 under flash order

The title is sorta it. What is the highest quantity of flash orders you *KNOW* you've seen?

What is the highest quantity you've seen active at once? (That is, the system *CURRENTLY* has "X" amount of Flash orders pending?)