r/DriveUpandGo

So, I'm not gonna say all delivery drivers are bad but some just suuuck! Delivery either doordash or uber, who just half way into pick up area, or see you doing something and immediately demand attention because obviously their time is more important than yours.

1st incident:

Driver arrives as I am taking out an order outside, fully wearing a vest and dragging a cart with bags. I tell him "Give me a second, I get someone to help you." And I do, he gets help not even the 5 minutes I'm outside with the customer.

The employee who helped him tells me "he complained that I just ignored him." Like okay whatever, I go back to picking the order I was doing. A guy approaches me, asks me where something is, and I realize its the same guy who just came to pick up. Asks me where something is, he's literally standing in front of it, I tell him "item should be there".

He says no its not, I tell him "if its not there we probably don't have it, then." He stares at me, and then says "Well aren't you going to go get it? Or look at it."

At this point I'm still being nice, I go "Oh no, I can't look stuff up on this device, its just to scan in items for online orders." Man actually tells me "well go get one that does." Excuse me? I got an order to finish just like you. At this point I'm fed up with him and I honestly hate confrontation and I just tell him "If you want to know if we have it look for a manager, they have a machine that can tell you if we do or don't have it." I know he mumbled something rude about me not helping him or some bs, but at that point I just continued picking my order.

2nd incident

A lot of people starting to pick up, I'm in the middle of a flash and unfortunately a lot of people are starting to pick up. I'm helping the driver and hand off the order to him and trying to get back to the flash that again still in the middle of picking while the other employees do their best to hand off the other people waiting outside. Employee asks me question because they can't find a bag, as I'm trying to help employee out this wanna be little man wannabe man bun hipster gets aggro saying "This isn't all the stickers. I'm talking to you. Pay attention to me" (something along those lines) I'm not gonna like I cussed him out under my breath because I'm stressing out about finishing my order, making sure the orders outside are getting done on time because boss-man is a stickler for orders being done under 5 minutes, and other Employees need help too. At that point I was willing to just print him the damn stickers again to get him to leave (even though they were already printed and not even on the bags so its easier for the drivers to scan them) but he left muttering something under his breath. Curse me all you want I'm tired of this job and entitled idiots.

Like I get that their being timed or some bs, but I am too. And most of the time the drivers aren't even there when they say they are so excuse me for not caring about you when your not even punctual yourself.

i work at a grocery store belonging to albertsons companies. i'm a courtesy clerk and the location i work at is very very small compared to the rest of the chain. one of my main jobs is bagging groceries and i HATE it. i'll do pretty much anything to get away from the checkstand. when i started working here i wasn't trained for or even told about dug, but i imagine running around and getting groceries on my own for someone else is less bad than packing all their shit in a bag. any input?

New SD has told all departments to cut hours. I don't get it considering we have a call out almost daily. Like...isn't that enough, especially in DUG where picks are generated by man hours.

Numerous people stay late or work overtime to get these picks done. We're almost always brushing up against lateness or being late on orders.

Yeah, maybe one day a week we get a respite but most of the time you come in and pick until you clock out.

I don't know how this department is supposed to trim hours. It feels insane to ask. If anything we should be getting more not fewer.

Does anyone else get bruises all over their legs and arms from working this job? I'm peppered with dime-sized bruises, presumably from resting my arms against the cart sometimes while pushing it and resting totes against my legs when putting them away.

Trying to figure out if this is just a part of the job or if something's wrong with me.

PLEASE wrap up your phone calls before we bring your order curbside if at all possible, especially if you're actively in a work meeting that you need to pay uninterrupted attention to. If that isn't possible, at least whisper that you're on a call so I can quietly get your information and fuck off instead of doing my usual schtick.

I've had several recent customers basically shush me while I'm trying to make light conversation because I wasn't aware they were on the phone and it's pissing me off lol.

I know this isn’t an airport and I don’t need to announce my departure but today was my last day in DUG. Even with the departments faults, I tried so hard. I was so motivated to get good stats, and had some of the best stats in my department. I worked so hard on the daily and just felt like I never was recognized for it. I was never told I did a good job even though my PPH was 100 ( high for my location , I know some of yall are beasts and should be proud of urself!) , pre subs were low, etc. I really wanted to become full time and possibly a manager for DUG ( we never had one the 9 months I worked there.) With that to make this useful and not me complaining- how does your team recognize hard work / high stats? I’ve worked in retail for years, so I know it’s hard to come by but I was shocked how I honestly felt punished for performing well. A lot of people are able to get away with low PPH, not asking for subs, etc, while the people who performed well were made to feel bad. it’s made a lot of people who really cared for the job stop caring- which is sad. It was still one of my favorite jobs I’ve had, but I feel like the management at least in my department was few and far between. Is it like that at every store?