ADP won’t take me on as a client
Recently I took over my families business, a deli. I have been apart of it for the last 15 years but have been the GM for the past five. Q1 2026 we changed to SCORP status for tax purposes and also I became the CEO. I was running payroll Manually and through bookkeepers for the last 5 years as the company has now grown to 15 employees.
I tried to use ADP payroll for my business starting Q1 2026, with the process starting end of 2025. According to ADP all our scorp filing weren’t complete and bank accounts weren’t converted fully so they didn’t want to touch anything until everything was complete.
I finally got everything in order, paid all payroll taxes to both the state of CA and the IRS to get us rolling for Q2.
ADP came back and told me my filings with the state and IRS do not match and that we had to rerun our numbers, which I and the accountants did. So I resent documents to ADP and found a discrepancy in terminology we used and our calculation process vs ADP when it came to calculating tips. Our numbers were off by less then $100 by ADPs calculations. IMO that’s pretty nominal seeing the IRS usually gives you some leeway, before doing an audit.
In the end I got an email saying that if we don’t correct errors they can’t move forward with us as a client, so on this case I just responded by telling them I no longer want your services since you guys are being so strict and I’m still doing payroll myself with our bookkeeper.
Has anyone experienced this much push back from ADP, or
another payroll company for that matter, for trying to be a client?