u/Honeylovah

Hey everyone. My Pixel 9 Pro completely died out of nowhere. It is in flawless condition—never dropped, no liquid exposure, kept in a case since day one. I took it into a local uBreakiFix (Google's authorized repair partner), and they ran full diagnostics. Google Support just emailed me confirming that the motherboard itself failed completely on its own, but they are refusing a courtesy repair simply because it is just past the 1-year window.

This is their email.

Thank you very much for your patience while we coordinated with our internal technical team to get a detailed update on your device. We truly appreciate you working with us throughout this process.

We are writing to share the findings from our specialists regarding the power issues you reported, specifically the device randomly powering on and off.

Here is what our team discovered during the inspection:

• Diagnostic Testing: Our technicians performed thorough diagnostics, which included testing the device with a brand-new battery.
• Root Cause: The power issue persisted even with the new battery installed. This indicates that the problem is rooted at the motherboard level, rather than being a simple battery failure.
• Warranty Status: Because this requires a motherboard-level repair and the device is currently outside of its warranty period based on the purchase date, the cost of the repair is the responsibility of the customer.

We understand that you previously declined to proceed with the paid repair option, and we fully respect that decision.

Regarding your dispute request, based on the diagnostic results confirming a hardware issue outside of warranty coverage, we are unable to approve the dispute or provide a complimentary repair or replacement. We apologize that we cannot provide the outcome you were hoping for, but we want to ensure you have full transparency regarding this decision.

Next Steps

If you decide to proceed with the paid motherboard repair, please reply to this email and we will gladly help you initiate the process. Alternatively, if you require any further assistance please don't hesitate to reach us out.

Thank you again for your understanding and for being a valued member of our community.

Best regards,

The Google Support Team

 Since Google's own certified techs verified the phone has zero physical damage and a dead board, it feels incredibly unfair that they won't stand behind their flagship hardware. Has anyone had success getting the community team to override a partner-diagnosed failure?