u/HoroyoiMelon-2020

I just had my KSM125 delivered. I notice the metal band (where the logo is printed) is loose. There is visible gap which I can press down. Is this normal?

At speed 1 I feel the motor sound is a bit loud and not consistent, not as smooth as on higher speed. Is this also normal?

I'm a bit cautious as this is my 2nd unit. The 1st unit ordered few days back from an official reseller was faulty out of the box, returned it and I ordered from official store so I want to ensure everything is alright:)

Edit: I tried tightening the 2 screws at the back. One side is tight, the other side (where the band feels loose) keeps rotating as if the tread is loose.

I found this gap too, is it normal? https://imgur.com/a/bk72Jub