Need UNISA help
[ADVICE NEEDED] Honours Psychology student — wrong course mark, unexplained grade drop, remark request, and months of no responses. Completely stuck.
Hi everyone,
I’m a UNISA Honours Psychology student based in Cape Town and I’m at my wit’s end. My results were released late due to a fees hold, but I resolved that as soon as I could. Since then I’ve been trying to sort out three serious issues and I cannot get anyone to respond — not module leaders, not the exams office, not faculty heads. This has been going on for months.
Issue 1 — Massive unexplained grade drop on my final proposal
I scored 80%+ on my draft proposal, and then my final proposal dropped by roughly 30%. I received barely any feedback or comments to explain this. I feel like I was not adequately guided between submissions — if there were such significant problems with my work, I should have been told. I want an explanation and I’m considering a formal complaint, but no one is engaging with me.
Issue 2 — Incorrect course mark
I’m certain my course mark for one module is wrong. The problem is I was removed from all module sites after the semester ended, so I can’t access my submission history or records to back up my case. On top of that, nobody is responding to help me investigate or correct it.
Issue 3 — Remark request going ignored
I submitted a remark request for an exam and the exams office has not responded at all.
I’ve emailed repeatedly, escalated to faculty heads, and tried the phone lines — nothing. I understand UNISA is a large institution but this is my Honours degree and these issues are directly affecting my academic record and potentially my future.
Has anyone dealt with something similar? Specifically looking for:
• Whether there’s a Student Complaints Process / Ombudsman route I should be following formally
• Any direct contacts or departments that actually respond
• Whether I should be contacting the Senate or Academic Appeals Committee
• Any Cape Town-specific advice (regional office, walk-ins, etc.)
Any help is genuinely appreciated. I’ve done everything I’m supposed to do and I’m just being ignored.