u/Hot-Climate-4101

This is so random and I don't know if anyone here can help but I am a recent admit to a biomedical MS program at JHU SOM. I never received a background check email and I was supposed to in the month of April. I have emailed GradAdmissions@jhmi.edu and called their office, I also called my programs office and keep getting sent to voicemail/not receiving any response. Does anyone know if there is anyone else I can contact about this? Also is it normal that MS programs aren't asking for a deposit of any kind?