Payouts
Squarespace is actively sabotaging my business, and I’m done being polite about it.
I’ve been with them for 8 months. Paid every fee. Followed every rule. Never had a single issue — until they suddenly slapped my account “under review” with no explanation, no warning, and no communication whatsoever.
They’ve frozen my payouts and are holding my money hostage. And before anyone says “just contact support,” let me be crystal clear:
Support is non‑existent.
No replies. No updates. No answers. Just automated nonsense and a black hole where customer service is supposed to be.
Meanwhile, the real‑world impact is brutal:
• In 1–2 days, I won’t be able to pay my staff.
• In 4–5 days, I won’t be able to buy stock.
• In 7 days, my business — something I’ve built from the ground up — will be dead.
All because Squarespace refuses to release money that I earned, and refuses to explain why they’re keeping it.
And here’s the part that really exposes them:
I left a Trustpilot review out of desperation, and suddenly — magically — they replied within two hours.
So they can respond. They just choose not to when it actually matters.
Squarespace is holding my funds, ignoring every attempt to resolve the issue, and pushing my business to the edge of collapse. This isn’t a “review.” This is financial strangulation. And if this is how they treat small businesses, people deserve to know.