r/squarespace

i run a small home services business and most of my customers find me while they're out and about. when i checked my analytics, over 80% of visitors were coming from their phones, which tbh surprised me.

my current website technically works on mobile, but it still feels clunky. buttons are too close together, some sections don't line up properly, and the contact form isn't great on smaller screens. i'm worried people are leaving before they even get in touch.

i'm planning to rebuild the site anyway, so mobile experience is probably my biggest priority this time around. i don't really want to spend hours tweaking separate mobile layouts every time i update a page.

for anyone who's been through this, what website builder ended up giving you the best mobile experience without a ton of extra work?

I recently started a Google search ad for my business. What is the simplest way to track leads via a Google search ad if the goal is form submissions on a specific webpage? It’s just the squarespace form, so not a separate site link. Thanks!

I'm building my first website, and I'm already frustrated. I'm trying to do two things:

1: have a static homepage with no scrolling whatsoever with slideshow of images in the bakcground, with a simple button in the center that takes you to my portfolio/rest of the website sections like "about me" and "gimme money"

2: have my homepage show as just my website. not website. com/home. just....website .com yet this seems to be impossible?! wth...

someone who;'s competent please help

Sharing to hopefully help someone else in this situation down the line. The answer ended up being something I'd never dealt with in years of building sites and definitely more on the IT side than web design.

I had a client in Buffalo, NY who couldn't load their new site from their office. They were able to initially see the site when they disconnected from the office wifi, so I assumed the issue was with their network. I could see the site fine in another state and had other people verify in other states as well, and could confirm via analytics that the site was receiving traffic. But soon, they couldn't see the site from their home, and someone else in the area also confirmed the site was getting blocked.

We ran the domain through whatsmydns.net and saw the correct records US-wide except for NY (where the client was). We found out that both parties who couldn't access the site were on Spectrum. So we realized Spectrum was blocking the site in that area.

We filled out Spectrum's form to unblock the site and got an auto-response that denied the unblocking and said the site had potentially harmful content. So I needed to get someone on the phone.

**Dealing with Spectrum Support:**

The initial tech support rep I spoke to did not want to escalate this. One rep literally suggested we rebuild the website. I had to keep repeating that this is not a website issue or a device issue, and that we needed to escalate to the network/security team. I stayed polite but clear. Got the "I'm the highest supervisor you can speak to" line — I knew that wasn't right because of their suggestion to rebuild the site — so I just kept escalating. I phrased it as "we need to figure out a solution, whether that's speaking directly to someone with a technical understanding or involving legal — I'm not sure what path to take and need your help." I think adding in "legal" helped escalate.

Eventually I got a manager who was very honest and said he hadn't seen this problem before, and he pulled in someone more technical.

He got back to me the next day and explained that Spectrum uses Security Shield to block "dangerous" sites, and it works off third-party threat databases. They showed us virustotal.com — you paste in a URL and ~92 security vendors give it a verdict. Our domain was flagged by four of them (Fortinet as "Phishing," plus alphaMountain, ADMINUSLabs, and CRDF as "Malicious"). Spectrum's stance: we mirror those vendors and can't manually override this, so you'll need to reach out to them to get the site cleared.

I did some digging and found that even though the client had just bought the domain last year, it had been created over 15 years ago and gone through different registrants, which could have caused it to get flagged/blacklisted on those security sites. Nothing to do with the site I built or the DNS records I set up — just the domain's history.

**How we fixed it:**

Each vendor has a false-positive dispute process. I submitted to all four with the same short description: domain re-registered under new ownership on [date], legitimate business, valid SSL, old flags belong to a previous registrant, please review.

I was worried about these vendors taking weeks to respond or getting ignored entirely, but they were all fast — the flags got removed the same evening. I reran the domain through VirusTotal and saw they were all cleared, then checked Spectrum's verification tool and confirmed the block was lifted. Checked with the client the next day and the site works for them!

**If this is happening to you:**

1. Site works in some regions/networks but not others → have someone affected try cellular data. If it loads, it's DNS/ISP-side, not your site.
2. Check whatsmydns.net — a red X on one resolver while everything else is green was our clue.
3. Ask every affected person what ISP they have. If it's all the same one, there's your answer.
4. Run the domain through virustotal.com. If any vendors flag it, that's probably feeding the ISP's block. (That's what Spectrum uses, but find out what your ISP with the issue uses.)
5. Dispute directly with each flagging vendor — don't wait for the ISP to fix it, their support mostly can't.
6. When buying or inheriting an aged domain: check VirusTotal and the Wayback Machine BEFORE launch.

I don't have a significant IT background and welcome anyone with more experience and expertise to weigh in, but I wanted to share what worked in case anyone else runs into this.

I’ve been on Squarespace for a while and something’s been bugging me lately.

Signing up and starting a site is super simple. A few clicks and you’re in. But when you actually want to leave or cancel? Suddenly it’s not so smooth. Finding the cancel button feels buried, they keep trying to keep you with offers, and moving your stuff off the platform is a pain.

Is this standard practice or is Squarespace intentionally making offboarding a massive headache hoping people just miss the extra charges? Curious if anyone else has dealt with this or if I’m just an idiot who didn't read the fine print.

Hi all! I’m looking for some fresh eyes on a squarespace website I’ve been working on. I’ve revised it so many times that I’ve completely lost my ability to judge it objectively.

I’d really appreciate feedback on things like first impressions, fonts and sizing, colors, imagery, copy, section layout/order, value proposition, clarity of the services, and the overall flow. Also, any pointers welcomed.

The main goal is to make sure the site is clear, appealing, and does a good job of turning visitors into customers. I’m especially interested in anything that feels confusing, unnecessary, or could be improved.

Site: www.coachdanicrowell.com

Thanks in advance for taking a look!

I stsrtef getting a google console thing saying pages had issues - what it was is my home page, it has an alternate one with same url but home-2. when I type in the home 2 url it does redirect to my proper home page.

i think I may have renamed my home page like 8 years ago and that’s why I had to do the redirect? it’s been so long and I can’t remember.

sounds like maybe I can just leave it as it is?

I’ve been using Squarespace for a while now and I’m starting to feel the price is getting high.

Plans keep going up, and a lot of the extra stuff (email, booking, members, etc.) costs more on top.

Everything works best if you stay inside Squarespace. Need better forms, stronger SEO, or more control? You’re either paying extra or stuck with their limited tools.

I still like how easy it is to make things look good, but I’m not sure the price is worth it anymore compared to other options.

Anyone else feeling the same? Still happy with it, or thinking about switching?

Missing major elements

We have not edited our website at all in a month and suddenly our home page is mostly "blank" - If I go to "Edit" everything is there, but it does not display. ALL other pages are 100% okay, it's just the home/landing page. Header and footer is there, but none of the other content. SS support has been non-responsive.

I am setting up my Printful to run through my Squarespace. I saw that I have to list a public business address if I’m selling in the EU. I live in the USA and apparently that applies to me as a seller. I don’t want to list my address. Can I just block the EU sales region somehow? I can’t figure it out and the guides were confusing and I am dumb.

WTF Squarespace? Have you effin lost your mind? I have built countless Squarespace sites for myself and clients and this FLUID thing is a disaster. At every turn, everything is harder, everyting i could do easily and fast, requires a work around or two or can't be done. fluid is so fluid is doesn't even stay stuck. don't dare move a header or the photo will start expanding. can't do anything like archive a page and link it because a page is now made up of multiple sections that make it impossible to archve as one. how many interfaces, how many different themes and styles and reverse engineering and and and.

this is sad and absolutely a sham. This is your undoing. Peter McKinnon, are you listening? have you seen this? There is no way he would be ok with this crap.

Hi! Is there ABSOLUTELY no way to keep edits on the mobile site separate from the desktop site? I have spent hours and hours of my life working on the desktop site only to mess it all up trying to edit the mobile site. I am extremely distraught and can't seem to find any solutions? I haven't edited any text, just tried to move blocks around. I'd prefer to not share my site because it includes a lot of person details. PLEASE HELP!

Posting as a warning to any solo/small business owners who are considering Squarespace. I started my business last year and the very 1st payment that was sent to me via their invoicing software was flagged and I was told they were requiring reserves (in this case they withheld $2,500 of a $12,000 payment). I had Claude go through the contract, summarize an email pointing out that they had no legal basis to withhold my money, emailed their legal team, and they released the funds the next day. 7 months have gone by and I've received many payments in that time, then they just did it again. Another $12,000 payment, it was flagged as 'suspicious', they researched it, deemed it ok and said they were releasing the funds, then emailed again to say they are requiring reserves for that FULL AMOUNT, and they would hold it until February. I emailed back the same legal info, and they told me they've closed my account with no further explanation. Fine by me, as it is so disruptive, frustrating, time consuming and scary to have them messing with my payments when I have vendors and contractors to pay. Their support is shit, and I'm happy to be done. Tiny businesses cannot withstand being messed with like this, so I'm just hoping I can save someone else the trouble.

Does anyone have a payment processor they like working with? That has actual phone support?

I recently created my first website on Squarespace. The site itself seems fine. However, when I went to search for it, the Google search results description for the site was confusing. It listed the title as “Team 1” and the webpage description was various phrases from the site jumbled together in her nonsensical manner. Any suggestions on how to go about fixing this? Thanks!!

Looking for anybody with experience or examples of google sites that equal quality of Squarespace sites , please

I created a site for my consultancy/agency through Loveable and wish to replicate it through my Squarespace account to avoid paying for the Loveable subscription, changing hosting, and incurring unnecessary costs. Is there any way to quickly transfer the design set-up onto Squarespace? Or do I need to replicate it block by block, section by section?

I am looking to convert my existing blog into a paid membership model and would like some guidance on the best way to structure it. There is also an added layer that I want to tier this subscription with a second tier, that would provide access to a monthly live stream.

My goal is to create two membership tiers:

Tier 1 — Journal Membership

Access to my existing blog archive (categories previewed in summary blocks)

Tier 2 — Journal + Monthly Salon

Everything in Tier 1

Access to a monthly live online event (likely hosted through Zoom)

0. Is it true square-space does not allow for tiered client memberships or products?

Specifically, I would like to know:

1. Can a higher-tier membership automatically include access to all content available in a lower-tier membership?

2. What is the recommended way to organize the member pages so Tier 1 receives blog access and Tier 2 receives blog access plus additional event content?

3. Can I create a protected member page for the monthly Salon that only Tier 2 members can access?

4. Are there any limitations around using an external service like Zoom for live member events while controlling access through Squarespace?

I already have an existing blog with 30+ posts and would like to preserve the content while changing the access model.

Thank you for your help.

I bought a domain from Google Sites back in the day and it was meant to last for 8 years. They got bought by SquareSpace a few years ago and my domain transferred to them. My website still runs on the Google Sites software, so I don’t pay for any hosting.

It’s time to leave Google Sites. It served me well but I need a platform with decent analytics tools and a way to separately create the mobile and desktop versions. I’m looking for a level 1 or 2 kind of website. What costs can I expect having, or is it free since I already have an active domain?

I've seen several posts on here about people having their Squarespace cost increased. I just got a notice for my renewal in about 2 weeks and it is staying exactly the same as it has been. Not sure why some people's are increasing and some aren't?