Sqaurespace holding $12k hostage.
I have used Squarespace for my website for over a year. About a month and a half ago business got really good. I’m also a content creator and I’ve gone somewhat viral. My page went from making 3-5k a month to $33k last month. I was so excited, was considering leaving my day job to pursue this business with everything I had, as I finally had a time in my life where I could finally see myself making it in life. This was until 12 days ago when I noticed I hadn’t been paid out in several days. I usually see payouts hitting my account every day or so. I see $12k in my account balance on Sqaurespace. Then notice a heading in the finance tab that says account under review and should take 2-3 days. Well it’s been 12 and I’ve sent 8-10 emails now and because they don’t have any phone number to call I’m at their mercy. I’ve gotten nothing for responses from Sqaurespace. What do I do now? I’ve removed everything on my site cause I don’t want customers buying more stuff that I’m not being paid for and this is costing me thousands a day. I’m also scared to ship out pending orders if I’m not going to be paid, which is pissing off customers and tarnishing my reputation. What would you do?