Hello po, need HELP trying to recover my phone number from a recently expired GOMO SIM
As stated, nagexpire SIM ko although it's my fault dahil completely nawala sa isip ko yung 365 days before it expires w/o transaction.
So I'm just hoping kung mayroong may alam kung pano pwede kong gawin para either makapag register ng new SIM using the same phone number or kung may paraan para matry i-port yung GOMO number ko to Globe (kahit expired na) o makapag request ng physical SIM ng globe using my GCash since kahit papano naaaccess ko pa yung GCash ko for now.
Mukhang walang way para marecover yung SIM through GOMO kahit na nasayo yung transaction history, reference number, at yung physical SIM mismo. Ang sabi lang sakin ng agent is "Sorry, buy a new SIM and contact all your bank, online accts, apps" nalang. I asked din kung pwedeng magrequest ng custom number upon activating a new SIM pero "I apologize for any inconvenience, but unfortunately, we do not have that feature. We are unable to reserve the same phone number for you. After purchasing a new SIM, you will receive a different mobile number." daw.
I assumed naman na may grace period sila when it comes to recovering expired SIM dahil nga nakatali yung SIM sa personal data natin kaya baka kako mas madali yung recovery using proof of ownership using my Valid ID; pero mukhang walang kahit anong safety net si GOMO when it comes to these types of situations. Sobrang inconvenient although I admit na partly my fault rin naman na nawala sa isip ko, pero kung itatali lang rin nila sa identity natin yung SIM cards natin e sana naman may way rin para masecure yung longevity at backup ng SIM card besides "do a GOMO transaction at least once a year"
Need ko talaga yung phone number na yon dahil connected don yung email and other accounts ko as well as literally my Valid IDs. Di ako handa sa nightmare ng mga kailangan lakarin para ipachange LAHAT ng ginamitan ko ng phone number.
P.S. Matagal na akong di gumagamit ng SMS dahil mostly online naman ang contacts ko kaya nasanay akong puro promo nalang ang natatanggap kong text, na clear notif ko malamang yung notice of deactivation dahil di ko narin natandaan yung date ng pag top up ko last year.