Bank froze my CHF 10,000 from Binance P2P, buyer now claims account was hacked. What happens next in Switzerland?
Hi everyone,
I did a Binance P2P trade for about CHF 10,000. Before releasing crypto, I followed normal steps:
Verified the buyer’s name matched the Binance account
Asked if the bank account was in his name → he confirmed yes
Payment came from that same name/account from his bank (Valiant) to mine (PostFinance).
No third-party instructions or off-platform payments.
Released crypto only after receiving the bank transfer and confirmed name match.
10 days later the equivalent amount was frozen in my account and I immediately raised a Binance P2P appeal.
During the appeal process, he wrote the following statement :
"Bonjour, Mon compte a été utilisé par une tierce personne depuis longtemps, qui a pris accès à mon compte. Je m'en suis rendu compte uniquement grâce cette transaction depuis mon compte Valiant pour ce transfert. Je n'ai pas donné l'ordre de transfert, je me suis fait arnaquer et une plainte a été déposée aujourd'hui. Je n'ai jamais eu accès
aux cryptomonnaies de ce deal. Point important, ce n'est pas moi qui ai initialisé le litige de cette transaction, mais le hacker!"
Which implies that : The buyer claims his bank/Binance account was hacked
He says someone else initiated actions and he didn’t authorize the transfer
Binance has kept the dispute open
My bank has now frozen the CHF 10,000 incoming transfer for compliance review.
Now I’m curious : could someone hack someone else’s Binance account as well as their bank account, initiate a P2P order, withdraw the released crypto?
What happens in this kind of situation in Switzerland?