u/Hot-Statistician8484

I have worked in many different areas of telecoms for over a decade, built my way up to senior management and lately started my AI receptionist business.

I did my own research, started with Vapi, built it with Haiku, deepgram and elevenlabs, the main reason for this is I'm in Ireland and need a good quality transcriber with my own built voices.

I didnt know a sub like this existed and looking for ideas around what I could do to improve. I have 5 live clients, they like the product but have mentioned turn taking can be noticeably long from time to time. I've used Fable to confirm settings, run 1000s of test calls but I'm still not 100% happy overall, the product is good, its just not outstanding.

I've tweaked settings to reduce latency, improve turn taking but I feel with the fact there are different point like Vapi, with Elevenlabs, deepgram and haiku or Gemini, I'm at diminishing returns with my set up. I tweak and tweak but not getting to what I want.

I see this group and thought I'd ask if I'm missing anything fundamental, is there an obvious change i could make that would improve my experience?

I’m doing a bit of research around missed phone calls for local trade businesses in Northern Ireland.

When you’re on the tools, driving, with a customer, or out of signal, do missed calls actually cost you jobs?

Which is closest to your experience?

Also curious: would it be useful if someone answered calls, took job details, and sent them over by text/WhatsApp, or would that just be another hassle?

Not selling anything — just trying to understand whether this is a real problem for local trades.

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