Airtel-arranged Ekart pickup took my Tata Cliq return package by mistake — what should I do now?
So back in October 2025, I paid around ₹2500 for an Airtel Black connection for 3 months. By mid-January 2026, the plan expired and I decided not to recharge again due to poor service quality and terrible customer care.
Now in May 2026, I received a message saying that Ekart Logistics would come to pick up the Airtel Black setup box. I didn’t have any issue with that since I wasn’t using the connection anymore.
Here’s where the mess happened.
On Sunday (17th May), I also had a Tata Cliq return pickup scheduled for a T-shirt that was larger in size. I wasn’t at home at the time. The Ekart guy came for the Airtel setup box pickup, but one of my family members, unaware of which pickup it was, mistakenly handed over the Tata Cliq T-shirt package instead.
The frustrating part is that the Ekart delivery guy didn’t even bother checking whether the correct item/package was being handed over. I understand it was partly our mistake too, but isn’t it also the pickup agent’s responsibility to verify the item before accepting it?
Then today (18th May), the actual Tata Cliq pickup person came for the T-shirt, and that’s when we realized the mix-up.
Now when I check the Ekart tracking ID for the Airtel pickup, it only shows “Picked Up” and there’s no proper contact information available for Ekart support. I’m genuinely confused and worried about what to do next.
I’m posting this in the Airtel sub because the Ekart pickup was arranged by Airtel. Has anyone faced something similar before? Any idea how I can contact Ekart or recover the package before it gets lost?