GGPoker closed my account and I’m still waiting for my balance withdrawal after 2 weeks – how long does this usually take?
Hi everyone,
I’m looking for some advice or shared experiences from people who dealt with a similar situation with GGPoker.
Recently my account was permanently closed after a security review. I’m not going to discuss the exact reason publicly, because I already accepted their decision and I’m not trying to argue about the ban itself.
The problem is that I still haven’t received my remaining balance. Their support informed me that my funds would be refunded manually after verification. Since then, I’ve provided all requested documents multiple times (payment method ownership verification, screenshots, etc.), and every time I follow up I either get no response or I’m asked again for the same documents.
At one point I was told the withdrawal would be processed within 24 hours after verification, but it’s now been almost 2 weeks since the decision and I still have no confirmation whether the withdrawal is actually being processed.
I’m starting to get seriously worried because:
- I’ve fully cooperated from the beginning,
- I provided everything they asked for several times,
- support responses are extremely inconsistent,
- and there is basically no clear timeline or status update.
I’m not trying to start drama — I just genuinely want to understand:
- Has anyone here gone through a manual withdrawal after account closure?
- How long did it take for you to actually receive the money?
- Is this kind of delay normal with GGPoker?
- Is there anything else I should do at this point besides continuing to email support?
I’d really appreciate any advice or experiences because the lack of communication is making this situation very stressful.
Thanks in advance.