u/Hrotgarmr

Hello everyone.
I just got two new Echo Studios (2025), to make them my home theater. However, when I tried to create the home theater group via my Fire Stick, it told me they needed software updates.
So I told them both to update and was told "these devices are on the latest version".
However, the app tells me that they're using version 5401010006520, which is an older software version.
When I ask the devices for their software versions directly, they say they can't tell me, because of a "technical limitation".

When I ask Alexa via the app chat function, it says "on it", then never gets back to me. Meanwhile, at the top of the page it says "Echo Studios Update not available".

I tried resetting and nothing changed. Any ideas?