The DMV has changed...?
My driver's license was set to expire this year. I've had the same picture for almost a decade and actually wanted to go in person so that I could update my picture, adjust my height etc.
"Here we go again with this bs" was my first thought. Reason being, a couple years ago my license got suspended by mistake, and I had to go to the DMV to show proof of insurance so they could reinstate it. I remember getting there at 5AM and still there were at least 25 people before me; I didn't wanna make an appointment because the next available slot was 2 months out.
Fast forward to last month when I went, the website looked refreshed; I set my appointment at 8:45AM (within 3 days). When I got there, there was no line, checked in on my phone in the parking lot (had to allow location just for one time so I could check in); security got my name in the system and I was in front of a counter at 8:49AM. I was in and out within 20 minutes, considering the eye test, picture, signature, payment, and wait time for the license. The service was almost...seamless? I paid $54(!!) for the renewal, but I didn't expect this overall experience.
Give credit where it's due, I would have never thought there would be such drastic changes at the DMV, positively speaking.