Advice for the local IRS office?
I've been (unsurprisingly) unable to reach the IRS. Even the number that is supposed to be for talking to humans only gives me the automated hotline. The bot understands the request for a representative, but refuses to connect without knowing why and then it just forwards me to the "it's delayed" response. I already know that.
It's been more than 75 days since they accepted our return, and past the 60 days they told us it would be delayed - not audited, mind you, just delayed. The direct number to the local office feeds me to the same robot, even when I tell it I want to make an appointment.
Can I just go into the Olympia office to talk to someone or will my first visit be just setting up an appointment? Can I even get in to do that?
I'd appreciate any feedback about how helpful the local office is and/or advice about how to successfully get our money back. The supposed reason it was delayed was that we claimed the same child tax credit that we've claimed for the same child for the last 14 years. Unfortunately there were withholding mistakes due to multiple jobs and we significantly overpaid.