u/Hungry-Employment237

I purchased PL Pro and immediately requested a BAA at support and at privacy emails . After receiving a blank one, I filled in my part and a week has passed with not reply. Numerous requests for completed BAA answered with canned "I'm sorry for the inconvenience." Free trial of unlimited ended. I requested extension while they work this out, denied.

The device and service is useless to me as a medical professional without an executed BAA. This is not a business issue. It is a HIPPA COMPLIANCE ISSUE. For an AI company, returning an executed BAA should be quick and automatic.

This feels like false advertising. And it appears that Plaud has little interest in resolving it.