u/Hungry_Fox2412

These tests are marketed as "free" or very inexpensive, but customers are then subjected to hidden, recurring monthly subscription charges after providing their payment information.

I purchased a single test for $1.95. Just two days later, my bank's fraud department alerted me that Mentalabs had attempted to charge my credit card for a subscription I never knowingly authorized. When I contacted the company about this unauthorized charge, I received the following response:

"When you initially signed up for our service, the subscription was set to automatically renew at the standard billing rate agreed upon at the time of your checkout. This renewal information, including the exact date and amount, was also clearly detailed in the Welcome email sent to you immediately following your initial trial purchase. Because the subscription was not canceled prior to the renewal date, the system processed the scheduled charge automatically.
I realize this might not be the answer you were hoping for, but as outlined in Section 11 (Refund Policy) of our Terms and Conditions, refunds are strictly not provided for subscriptions that have renewed prior to cancellation.
I also want to clarify our 14-day refund policy, as it is sometimes misunderstood. This 14-day window is strictly applicable only if no digital content has been accessed. Because our system automatically logs you in and grants full access to the dashboard, results, and assessment materials immediately upon completing the trial purchase, the statutory right to a refund is waived . Therefore, we are unable to process a refund for this current billing cycle."

The company claims that a "Welcome" email containing all of these subscription details was sent immediately after my purchase. That email does not exist. The only email I received following my $1.95 purchase is reproduced below in its entirety:

"We're thrilled to have you join us on this journey of self-discovery and self-acceptance. You've taken an important step by completing your profile, and we hope the results will offer you deeply validating insights into your lifelong experiences! Your results serve as a key indicator of your unique sensory and cognitive patterns. Understanding them can open doors to better self-compassion, more clarity in managing your environment, and a stronger sense of your authentic self.
But that's just the beginning! At Mentalabs, we provide much more than just the initial test. Our platform is designed to support your journey with a variety of personalized assessments and engaging tools - including targeted sensory regulation exercises and unmasking guides - to help you understand your unique neurotype. Whether you're looking to prevent autistic burnout, build healthier boundaries, or simply enjoy meaningful, psychology-based activities, we have something to offer.
We believe that learning how your unique mind works should be a validating and empowering experience, and we're here to support you every step of the way. Explore our platform, discover new insights, and embrace your authentic neurodivergent self!
Need help or have questions? Just drop us an email at support@mentalabs.org or hit reply. Our team is ready to assist you anytime.
Thank you for choosing Mentalabs — we can't wait to see you thrive!"

As you can see, there is no mention whatsoever of an upcoming renewal date, subscription amount, or automatic billing.

Fortunately, my bank recognized the attempted charge as suspicious, flagged it as potential fraud, and declined the transaction before any money was taken.

This business model relies on customers unknowingly enrolling in recurring subscriptions while later claiming that adequate notice was provided. My experience demonstrates otherwise. I would strongly caution anyone considering using this service to read every line of the terms before entering their payment information.