Is this normal?
I am admittedly completely new to this. Never been to any kind of expo/con/fan experience ever in my life.
My spouse's favorite movies in the entire world is Lord of the Rings. As a gift to her I got us passes for FanExpo Chicago on Friday, autographs for Elijah and Sean, and the Evening with the Hobbits panel.
I looked and looked and didn't see anywhere that listed what time we should be there for the autographs. Or if there was even a designated time specifically for autographs. We got to the parking ramp about 5:30, and got to the area where they were at 6. The "handlers" told us that Elijah just left and wasn't coming back and that they had not seen Sean at all that day.
I went to ask for my money back and they said since the talent didn't officially cancel there are no refunds.
If this was completely my fault I will accept that, but if they never specify a time what do we do? Get there when the doors open and go wait in line hoping they show up at some point? Is it normal to prepay for an autograph and not get one? Is it luck of the draw even though you paid for it?
She was crying because excitement had been building for a few weeks that she would meet them for a brief moment. It sucks losing $190 but her disappointment was soul crushing for me.