Verizon treats loyal customers awful
I had been with Verizon for 11 years and was paying $253 for two lines. I called last year to tell them it was too much and asked what were the options. They told me there weren’t any options. I recently found myself in a situation where money is extra tight and this economy on top of it makes money even tighter. I started to look into alternate carriers to see if I could save money and T-mobile was willing to offer me the same plan for $161. AND they said they would hold the price for 5 years. I went to Verizon and mentioned I was considering changing carriers and then they offered me a 1 year promotion to bring it down to $160. And they told me that they could find a different coupon next year so I wouldn’t experience a significant change in my bill. I switched to t-mobile and the second I ported my two lines, I was locked out by Verizon. Couldn’t access my bill or my account. Went to the website for disconnected lines and can’t login because it says I’m locked out. I’ve called Verizon 3 times to get a bill and they say “we can only mail it to you” and they never do.
Due to this I will never recommend Verizon. What a shitty company.