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u/HutchyTv

Image 1 — Ubisoft's anti-cheat is falsely banning legitimate players with no real appeal process 160 days, 3000+ hours, 4 cases and not a single human response
Image 2 — Ubisoft's anti-cheat is falsely banning legitimate players with no real appeal process 160 days, 3000+ hours, 4 cases and not a single human response
Image 3 — Ubisoft's anti-cheat is falsely banning legitimate players with no real appeal process 160 days, 3000+ hours, 4 cases and not a single human response
Image 4 — Ubisoft's anti-cheat is falsely banning legitimate players with no real appeal process 160 days, 3000+ hours, 4 cases and not a single human response
▲ 44 r/UbisoftSupport+1 crossposts

Ubisoft's anti-cheat is falsely banning legitimate players with no real appeal process 160 days, 3000+ hours, 4 cases and not a single human response

I've been permanently banned from Rainbow Six Siege for cheating. I have never cheated. Not posting this looking for support, just want to highlight how broken Ubisoft's appeal process actually is.

It's been 160 days. In that time I've opened 4 support cases (25932848 / 25826850 / 25230958 / 24804655) and every single one has been closed with no actual investigation or explanation. Just auto-closed. No human response.

Here's what I have on my side:

  • 3000+ hours on the account
  • 5555 minutes of Steam background recording
  • Match history showing normal stats and legitimate ranked gameplay
  • 4 documented support cases proving I've been trying to resolve this properly

The automated system has clearly made a mistake and there is no real way to challenge it. Has anyone else been through this? Is there anything that actually works because the official route is completely useless.

My username is KayDee..

u/HutchyTv — 7 days ago