Can’t sign in to disable 2 factor authentication since I don’t have access to my old phone number. And can’t log in because I don’t have that SMS code. Which is needed to send a support email, to disable 2 factor authentication.
Hi everyone,
I’m looking for advice from anyone who has dealt with something similar in Rainbow Six Siege.
I play exclusively on PS5. In January 2026, my Ubisoft account was compromised and someone gained access to it. While the account was compromised, it appears that the person used cheats, which resulted in a permanent cheating ban.
I contacted Ubisoft at the time, and they investigated the account compromise under a support case. Ubisoft accepted that the account had been compromised, restored my access, and lifted the cheating ban.
Around the end of August, roughly 6–7 months later, I suddenly received another permanent cheating ban mid match.
I have never cheated, and I have only played Siege on PS5.
I opened another appeal on 31 August. Ubisoft told me on 2 September that the case was being referred to their Specialized Team for further investigation. I then provided them with the previous case number and explained that Ubisoft had already confirmed the January compromise.
The appeal has now been sitting as “In Progress” for more than a month without any substantive response.
My concern is that the new ban may be connected to activity from the period when my account was compromised — possibly a delayed/retroactive detection — rather than anything I did after recovering the account.
Has anyone experienced anything similar? is there anything i should do or should i wait a bit more?
I’m come to you a humble man…
I’ve had my Ubisoft account for YEARS and things have changed. I just wanna update my email address and phone number but I can’t seem to get it done. I’m trying to get my Twitch drops for The Division 2 but I keep getting the same message. The email is super old so I don’t have it anymore but when I try to update it or my phone number Ubisoft is trying to send verification links to the information I don’t have… I tried the support page to send in a ticket but yet again they’re trying to send verification to a email I don’t have anymore… please help
This is starting to annoy me. New season, new toy, new update—but I still haven't got my hoverboard back!
Is anyone else having similar problems?