YouFibre saying “congested pole” for months despite existing fibre already installed?
Looking for some advice because I feel like I’m getting completely conflicting information.
Back in February I ordered YouFibre for a property I was moving into. Before moving, I was told installation would be fine. After moving in, I was then told the install could not go ahead because the pole serving the property was “congested” and that Openreach needed to carry out work before anything could happen.
Several months later I still have no resolution. I even spoke to the CEO of YouFibre through Twitter DMs and was told the issue would be treated as high priority, but I still haven’t had any real updates.
Today, I happened to speak to an Openreach engineer who was outside my house. He took a look at the setup and found that there is already a fibre cable running into the property along with an existing fibre socket/ONT installed inside.
He told me that from what he could see, this should actually be a very straightforward job and that a YouFibre engineer would simply need to disconnect the current fibre connection at the pole and connect the YouFibre one instead. He also said they do this sort of thing all the time.
This has completely confused me because YouFibre are still saying there is no spare port available due to congestion and are waiting on openreach.
I understand the Openreach engineer may not have had the full picture, especially as the existing fibre appears to be Openreach based while YouFibre runs on Netomnia, but I’m struggling to understand how I can have two completely different explanations.
Has anybody experienced anything similar with YouFibre / Netomnia installs or congested pole issues where fibre already exists at the property?