Alignerr
Account Locked After Persona Verification
Hello Aligner Support,
I hope you are doing great.
I am writing to request your review of my account, which was locked during the Persona Identity verification process.
While doing the verification, whenever I tried taking a selfie, it was getting rejected and I was receiving a message: “Couldn’t verify. Please make sure your face is visible and well-lit.” After repeated attempts, my account was finally locked.
I want to make it clear that it was never my intention to bypass the verification or break any rules of the platform. I was simply trying to do the Persona verification process properly but the selfie step was repeatedly unsuccessful.
I would like to ask for your help in reviewing my account. I would be grateful if you could help me regain access to my account or give me another chance with the verification.