Xfinity Bogus Charges
We were considering changing our Xfinity plan a couple months ago, and when I was reviewing the statements, I noticed some bogus charges that I didn’t understand. On top of that, they had been charging us for four cable boxes when in fact, our house only has three. We set up this plan in 2017 so I’m guessing we’ve been being charged for a fourth mystery cable box for the past nine years. Trying to contact someone about this and get direct help is impossible. Agents online and by phone(and I tried to address this with several) say that they are fixing it, but then only removed the box from our current billing . They say that I will receive a follow up email regarding a credit to our account for the false billing and we never do. Agents I have spoken with are in another country there’s definitely language barriers. While trying to address the problem, they’re trying to sell me on another product.. I would say all around in terms of dealing with real issues. Xfinity gets my thumbs down. The individuals I’ve dealt with have all been friendly, however the issues were not addressed.