Is WE artificially limiting VDSL lines? How many of us are seeing this?
I’ve reached the point where I genuinely want to know whether this is happening to everyone.
I subscribe to WE’s Mega (“up to 70 Mbps”) package.
My router consistently reports that my VDSL2 line is capable of around 54 Mbps, with healthy SNR, healthy attenuation and essentially zero line errors.
Yet my real download speed is often between 7 and 20 Mbps.
Last year I spent weeks going through the same support loop:
Restart the router.
Wait three days.
Another “system test.”
Technician visit.
Blame the router.
Repeat.
Eventually my speed recovered to around 35 Mbps.
Now it’s happened again.
Every time I ask why, they avoid discussing the line profile or the network configuration and instead send me back through the same scripted troubleshooting.
So I’m wondering:
How many other WE customers have a router showing a healthy VDSL sync while their actual throughput is dramatically lower?
If this is happening to lots of people, we should stop treating it as individual faults and start treating it as a systemic issue.
I’m interested in hearing from people who can post:
their DSL sync speed,
attainable line rate,
actual Speedtest result,
package they’re paying for.
If there are enough of us seeing the same pattern, then perhaps multiple complaints to the NTRA would carry more weight than isolated cases.
I’d genuinely like to know whether this is a widespread provisioning or traffic management issue, or whether everyone is simply being told “it’s your router.”
P.s., I live in Maadi, within 1 mile of the Central.