A low-level excpetion occurred in: Adobe Player (Player: 5)
Hey everyone,
Would really appreciate some help with this frustrating error that's popping up as soon as I start to import media. The Program window is frozen on the file tiles and I'm not sure what to do. I've tried clearing the cache, re-installing Premiere, the render setting is correct. I'm wondering if I need to roll the driver back.
Here's the filled out template that I've seen in some of these help posts:
- Full Premiere version number, as displayed in Help > About Premiere:
- 26.2.2 (Build 3)
- Your hardware specifications, including;
- CPU: AMD Ryzen 7 9700X 8-Core Processor (3.80 GHz)
- Graphics card including driver version AMD Radeon RX 9060 XT (16 GB) AMD Radeon(™) Graphics (468 MB)
- RAM: 32 GB
- Type of storage (i.e. SSD, HDD) that your media is stored on: SSD
- Operating System Version: WIndows 11
- Driver Version: 32.0.31019.2002
- Driver Date: 5/29/2026