How people treat service workers
Im a gig worker. A couple months ago, I got a 1 star review from a customer who, while I was delivering, wouldnt stop messaging me to "go faster" and to "she paid for speedy delivery."
She was the third person in a 3 order delivery, which I told her about and said I was going as fast as I could. When I got to her business, I had trouble finding the location for drop off. She put in the delivery instructions to go around the back and someone would be waiting for me there. There wasnt. I waited for 20 minutes. She wasnt answering messages or my call. I tried going to the front and someone shooed me away.
I was seriously considering canceling the order when she finally came outside and acted like it was my fault? She was extremely rude, implying I was incompetent and yanked the bags from me. I sat in my car and cried because customer service sucks a lot sometimes. I get paid pennies to the dollar for my work, but I always try my absolute hardest for customers because 1. Its common courtesy 2. I need this job right now to survive.
The next day I found out she gave me 1 stars and yanked the tip. So I did 2 hours of work for basically nothing. It was my 2nd 1 star review which lowered my rating, so I got crappy orders for the next couple of weeks. I was pissed. So I left a 1 star review on her business under an alternate Google account. And then I got my sister to do it. And then my fiance. And then my friends. I spaced them out so it wouldn't look like we were review-bombing. Over a few weeks, her business rating on Google went from a 3.9 to a 2.5.
Last week I googled the business again. "Permanently closed." I dont know if the bad reviews played a part, maybe they did or didnt. Idk. Doing crappy customer service jobs, you meet so many people who dont view you as a person. You're "the help" who must be a punching bag for miserable people with a superiority complex. Maybe what I didnt isnt moral in the slightest. I kind of feel bad