Qatar Airways horrible support system

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Yesterday i travelled through Qatar airways and had 8hours+ transit in Hamad international airport. I was excited to partake in this research survey that they emailed me themselves from their official .com email without any spelling mistakes which makes it authentic. i filled the survey hoping for the next procedure and excited for the opportunity to contribute and get 1000 qar to buy souvenirs for my trip.

However when i reached the airport and asked around from qatar airways staff and desks, they stated this as a "scam email and not part of our official channels as we use .qa domain". I already knew they were gaslighting me because i work in IT myself and know companies do not only operate through only one domain.

So i reached out via email to support, through email their story is different now. They acknowledged it's confirmation and part of their real research initiative. however this time they state it as i was "rejected". Any normal person would believe a rejection only if it was given before the fact not after.

Why was my rejection not clearly communicated beforehand and only after i raised the issue. The story does not add up at all, it is only 1000 qar and its makes no difference to provide a valuable experience to your customers resting all blame on your customers.

What should i do about this. I am so hurt and shocked by how they treated me, downright manipulation and gaslighting your own customers?

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u/IllBorder5409 — 17 days ago