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Having problems with Amazon?? Won't refund you $$, or, you returned something and they won't, or are dragging their feet refunding your $$. Contact the BBB: https://www.bbb.org/
Amazon was giving me the run around about an item I sent back, they confirmed they received it, then month or 2 later, they claimed they did NOT receive it, and charged my CC. Contacted Amazon via CHAT, person confirmed it was an error on Amazons part, said my $$ would be re-refunded. 2 weeks go by, nothing. I called Amazon, talked to a real person, who confirmed they did receive the item I returned, said they would get my CC re-refunded. Didn't happen. I contacted the BBB, copied and sent, via the BBB website, ALL the emails that went back and forth to Amazon. Within 2 days, I got my refund, and a, sort of, apology from Amazon.
BBB got my $$ back from another website that I'd ordered something from, was charged for and never received. Every email I'd sent that website, and their replies, I sent to the BBB also. Within a day, THAT company refunded my $$