u/Iloilocity1

The REI app shows 2026 accrued awards to date. Several weeks ago I returned an item, but in the same transaction I also purchased $600 of new gear.

This does not show in purchase history or show any rewards applied. I did get an e-receipt so I called the 800 # and the rep said he did see my purchase, but because it was done at the same time as a return, it won’t show on the app , but that I will in fact accrue those rewards. This seems odd to me. $600 in purchases that I can’t refer back to in the app?

Does this sound correct?