frustrating communications, incorrect Hallandale delivery
Kind of annoying. I re-upped with Hallandale when the BPI thing no longer showed 6 month refills/seemed to be on the way out. I didn't want niacinamide, so this seemed to be the way to go if I stayed with POM. I reached out to them on the refill request and mentioned I'd been at 9.5 for months (titrating up from zero in the fall following a clinical trial on cagrisema), and had experienced no effects until some very mild effects on 9.5. I assumed I needed to escalate dose again. NP agreed, but for some reason set the first two months to be the same 9.5 before starting an escalation (why? I've been on it for months already). I wrote back immediately asking... no response for days and the response was essentially and apology for delay and a reiteration of the NP's schedule of dosing for the refills. I was trying to get this dealt with before it was filled.
No comms about it being filled (nothing actually revised in Charm or a note of the order being filled). I simply received a receipt for the transaction and had no idea it was shipping until yesterday (it showed up today). Insult to injury: the flex dose package sent by Halandale sent two 4ML vials, so now I only have enough to cover 8 9.5mg doses. I would guess if they actually respond and adjust, it'll incur new charges, otherwise I'll run out of meds before the next set comes in 2 months. Anyway... grumble over... not sure if I'll stick with this service in the future as they seem utterly overwhelmed and can't keep up with comms in a responsive way.