r/pomhealth

I took advantage of the 3 Vial Sale through Pom Health BPI 68mg and was approved for Refill and Paid $399 Payment. Now I received a Text asking to Fill Out and submit a Bud Consent Form. Is this normal to get a text from a rep with a link to fill out a consent form? I clicked the link and says my user name/ Password is invalid. I don’t know what password to use since my password works in original join Pom website but not with this link I was texted. I want to fill form so I can get my new Order rolling for Pom Sale. How do I fill out this Bud Consent Form they are asking if I’m unable to log in?

Hi all, I'm new to this. I've been on Zepbound for about a year, my insurance was covering it but my last refill is almost 2,000 for 3 months so I figured I would try out the compound route. I ordered through Pom (BPI) on the first. Was approved right away with my current dose that I was getting through my dietician but it's been stuck at processing since July 3. Should I be worried or is this about normal? I figured wit the holiday weekend it might take a little longer. Just trying to get some insight. Thanks in advance.

Hey all, my husband is interested in joining me and wants to give BPI a shot (no pun intended) but I know there's the obvious issue of finite stock.

He feels more comfy with 503B lab and would like the b6 for side effects. Can he still join and get it or or will it be subbed with something else?

How long will a 68 mg bottle usually last if you are taking 14.5?

I’m trying to refill on hair care. While making the refill request on the new portal, I get to the last page for asynchronous refill and try to submit my payment for the consultation fee, but can’t be brought to the last screen/ submit payment. No error message or anything. Submit button is just not clickable even though all fields have been completed and filled in. Anyone else? This happened last month for me on the old portal as well. I had reached out to customer support last time for the first time order and they just scheduled a live phone call for me. I eventually got everything in the mail about two weeks later, but I’m really not interested in going through that again. FWIW, I tried logging on from my phone, used different browsers and tried signing on through a computer. No luck at all.

I signed into the portal and tried to pay for my 3 month supply, but nothing happens when I try to purchase. I have been through my consultation and the $75 was charged to my account. The status says “waiting for invoice”. Am I doing something wrong? This is the first order I am trying to fill and am wondering if I am making the right decision since there seems to be many issues like this. Also, I had to drill the person with questions in my consultation in order to get any type of information I wanted, so I’m not sure what this was actually for, other than collect $75. Anyone else have these issues and how did you solve them? Should I give up the $75 and chalk it up to experience and move on? I’m very Leary. Any help would be appreciated

So, after reading all of the comments about the service and how things are being handled currently with Pom Health, I took a chance and went for a refill order. Boy, oh boy! It most definitely was not a smooth process at all. My first order, placed in April, was very smooth and very prompt in terms of just getting help with making sure I had not only the tirz, but also the longevity medicine that I’ve been using as well. Let’s just say it was a cluster-$*#% …

Honestly, I am not happy with how things went. I wound up having to book 2 separate Telehealth asynchronous appointments, which caused me to have to pay two different upfront charges. I needed a total of three medication’s. Then, after going back-and-forth, when I did receive invoicing for the longevity meds, once the invoices were sent out for me to pay, they did not even deduct the pre-payment. There’s just gotta be a better way! I should not have to book separate appointments, then call customer service and ensure that I’m able to get both meds on the second appointment. And then to not include the prepayment? Now you’re delaying me and I can’t make payment on the third medication! I really do not want to receive three separate shipments!

This is crazy! I was not even given the opportunity to do an in person appointment. I don’t know what I’m going to do moving forward, but this was very unorganized and for all the money I’m putting up, I expect better service overall.

Let’s just say, I really hope that by the time I’m ready for my next round of refills, Pom Health has their stuff together, and I will see people post positivity about this company. Otherwise, I would rather pay more. I would rather pay more and have everything ordered on one order, and not have to worry about all of this going back-and-forth. Horrible.

So I tried to order the Pom sale tirz. I am already a patient for sermorelin and get my tirz through my clinician. So I went online, filled out the form, selected I wanted the sale vial, uploaded my script, etc. I was approved. I went and completed my order. And after I paid, I realized they had me down for a 1 month starter and NOT the sale vial. I did choose the sale vial. So I texted them and they said since I already paid and it was sent to the pharmacy, there was nothing they could do. So I asked if I could just ALSO order the sale vial. And they said they would check in with my assigned clinician and get back to me. But that was days ago. I'm worried they will sell out. Can I just go online and order it? Or does it have to be timed for when you are due for another bottle? Thanks!

Edit: I was able to just order the 40mg vial as a second/refill order. I had to sign an acknowledgement of BUD and send that back. One thing that is important to note: I did NOT do an async appt this time because I wanted to explain it. That turned out to be the right decision because at first there was confusion and the person I spoke with was going to send me another typical one month starter. So I clarified again, no I mean the 40mg BPI sale vial. Just in case it helps someone else, I'm leaving this up. Thanks to Josefa at Pom!

Edit: I did not order via the sale.

I just received my next order. One vial has a BUD of 8/2/26..I’ve never had a BUD be so close to the date I received the order. I still am using a vial that has maybe 2 more doses in it. When it’s time for me to start a new vial this will almost be expired.

Please no one tell me to use it beyond the BUD date as that is not recommended anywhere. What can be done about this? I did email support..

I ordered with Pom through Hallandale and am due for my third vial to be delivered by August 1. I am trying to make sure I will be around to receive it, as we have a vacation planned. I have contacted Pom (sent a message to my case RN) last week to ask for clarification and have not heard a thing back. Can anyone advise on what I need to do?

I cannot get any reasonable response as to why the hold up. I’m about to miss my next dose. Oh well. Peace out Pom.

i keep seeing posts about pom going downhill & them taking forever. i sent in a request for a refill sunday. i got an invoice tuesday night, paid wednesday morning and it’s here today on friday! never once had an issue with them and will continue to purchase from Pom!

I got syringes for ML to measure out the medication. Shouldn't it be units ??

I got a message telling me I had a new document in the Charm portal. When I signed in I discovered it was a new prescription form. What am I supposed to do with this? When I go to the Pomegranate portal all I see is links to set up another provider visit.

I am considering starting this GLP-1 and am wondering about the side affects. I have a few vacations coming up and do not want to be sick during them. I have been told the constipation and nausea can be bad. One person told me they vomitted for 2 weeks. Also, I was told this suppresses your appetite to the point where you do not want to eat. Is this an exaggeration? I paid for some top line meal plans and would like to enjoy them (yes, I’m trying to lose weight but do not want to do it by starving myself). I am actually more interested in the benefits it has on blood pressure, sleep apnea, cholesterol and ALT. I would really appreciate any feedback.

I was approved for tirz (Hallandale pharmacy) but I haven’t gotten my invoice to finish payment. Really wanting to start soon. Sorta feeling like I got scammed since I already paid the $75. Emailed the nurse 10 days after the appt. and got no response.

I paid $50 for an async appointment and was approved for Sermorelin for 1/2 the dose I have been taking for the last 3 months with a different dosing schedule (I indicted the dose and schedule in the intake and the provided recorded this in their notes).

Whatever, I am going on trip and need to get some before I leave and don't feel like fighting this. There was no notification the I had been approved, and I only know because it has been a few days so I checked the portal.

I don't see that an order has gone through, even though I authorized Pom to charge me and ship if approved. I also don't see a charge for the order on my card, only for the appointment.

I do see an option to pay for the order in the portal, but it is not counting the $50 fee I already paid.

I have been with Pom since last year for tirz, but this is my first time with the new portal, and after reading recents post I am not sure what to do. Is it likely that the have put the order through already, and way is the fee I already paid not reducing the amount the portal wants to charge me?