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u/ImWildLime1

Image 1 — NBD - Endurance Allroad Metal Berry
Image 2 — NBD - Endurance Allroad Metal Berry
Image 3 — NBD - Endurance Allroad Metal Berry
Image 4 — NBD - Endurance Allroad Metal Berry
▲ 27 r/CanyonBikes

NBD - Endurance Allroad Metal Berry

Long story short: the bike arrived with a bent hanger and completely loose shift cables. Instead of dealing with a full return, my local bike shop saved the day with a quick tune-up and hanger alignment (which Canyon is reimbursing).

After a quick 5km yesterday to bed in the brakes, I finally took her out for the real maiden voyage today: 30.45 km (~19 miles) with 428m (1400 ft) of climbing, followed by a well-deserved coffee and a slice of focaccia.

The bike feels absolutely incredible. The local bike shop dialed in the gears perfectly, and that Metal Berry color really pops in the sun. So glad I kept it and didn't play the out-of-stock return game!

u/ImWildLime1 — 14 days ago
▲ 2 r/bikewrench

Hey everyone, I need a second opinion from the mechanics here.

I just received my brand new Canyon today. Unfortunately, the box arrived a bit beat up, and the right STI lever was actually poking a hole through the cardboard.

When I put it on the stand to test the gears, I ran into a major issue: it absolutely will not shift into the lowest gear (the biggest cog in the back).

Rear Derailleur

  • Shimano CUES U6020-10

Here are the exact symptoms:

I can't shift into the biggest cog at all.

I tried adjusting the barrel adjuster on the derailleur to add tension, but I reached the maximum limit and it still won't make the jump.

Crucial detail: When the chain is resting on the smallest cog, the shift cable is completely loose/slack.

Dealing with Canyon & Local Shop: Canyon support looked at a video and said the derailleur "appears to be slightly bent." They offered me three options: a direct replacement, a full refund, or an €80 cost release to replace the rear derailleur at a local bike shop.

However, the only local bike service available in my area was pretty hesitant to take on the job when I called them.

Seeing the completely slack cable makes me wonder if the cable just slipped at the pinch bolt during transit, or if it was just set up horribly from the factory.

Does this look visibly bent to you guys? Or should I just try resetting the cable tension from scratch before assuming the derailleur/hanger is structurally damaged and going through the hassle of a full return? Thanks in advance!

https://preview.redd.it/iflao9bl2kzg1.jpg?width=3024&format=pjpg&auto=webp&s=6720759be058a4e03ef3be7a4820c688b1c6109a

https://preview.redd.it/rv2i1bbl2kzg1.jpg?width=3024&format=pjpg&auto=webp&s=55efd32b52b8c5df71629a229ec0809a99a8e702

https://preview.redd.it/lv365cbl2kzg1.jpg?width=3024&format=pjpg&auto=webp&s=c226b33a4164b1aff7a332ab9c5e6d69dbe89733

https://preview.redd.it/ilrn7bbl2kzg1.jpg?width=3024&format=pjpg&auto=webp&s=4439a7684f2ec502a17944eb5c517240804c8008

https://preview.redd.it/7kwzkbbl2kzg1.jpg?width=3024&format=pjpg&auto=webp&s=8fd52bc2a491f1660507d1ef4746a8c4df5e8d8c

https://preview.redd.it/yszgl1zm2kzg1.png?width=953&format=png&auto=webp&s=d22ab9895cde2adba74177e1e76ebf1abf8a3a3c

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u/ImWildLime1 — 17 days ago
▲ 4 r/CanyonBikes

Hey everyone, I need a second opinion from the mechanics here.

I just received my brand new Canyon today. Unfortunately, the box arrived a bit beat up, and the right STI lever was actually poking a hole through the cardboard.

When I put it on the stand to test the gears, I ran into a major issue: it absolutely will not shift into the lowest gear (the biggest cog in the back).

Here are the exact symptoms:

I can't shift into the biggest cog at all.

I tried adjusting the barrel adjuster on the derailleur to add tension, but I reached the maximum limit and it still won't make the jump.

Crucial detail: When the chain is resting on the smallest cog, the shift cable is completely loose/slack.

Dealing with Canyon & Local Shop: Canyon support looked at a video and said the derailleur "appears to be slightly bent." They offered me three options: a direct replacement, a full refund, or an €80 cost release to replace the rear derailleur at a local bike shop.

However, the only local bike service available in my area was pretty hesitant to take on the job when I called them.

Seeing the completely slack cable makes me wonder if the cable just slipped at the pinch bolt during transit, or if it was just set up horribly from the factory.

Does this look visibly bent to you guys? Or should I just try resetting the cable tension from scratch before assuming the derailleur/hanger is structurally damaged and going through the hassle of a full return? Thanks in advance!

https://preview.redd.it/6e3967puzjzg1.png?width=953&format=png&auto=webp&s=a7df64848dfa8f4ffdec3d253df059020bb627a4

https://preview.redd.it/y6o9bpvsyjzg1.jpg?width=3024&format=pjpg&auto=webp&s=272fbddecb11044a2f495e60911f724f1629a939

https://preview.redd.it/c2be5tvsyjzg1.jpg?width=3024&format=pjpg&auto=webp&s=3c6ac29d50e65c5dc3262d45f4e1aa1105e5df33

https://preview.redd.it/12tw5qvsyjzg1.jpg?width=3024&format=pjpg&auto=webp&s=580cf7ef7df15f07b0f998c29bcfaccb7c4f89d6

https://preview.redd.it/d50y2svsyjzg1.jpg?width=3024&format=pjpg&auto=webp&s=a7def48f1edbb1efd47c58fce1d389e1a1b3fc46

https://preview.redd.it/7foaoqvsyjzg1.jpg?width=3024&format=pjpg&auto=webp&s=0b285f59e3be82099fc619cc41a1994fea5010f9

reddit.com
u/ImWildLime1 — 17 days ago