Hi All
I am trying to figure out how to build a custom report that lists Support Agents, and how many replies they had that week.
So far my reporting shows wildly inaccurate compared to the default one.
Any advice on this would be handy!
So Superloop has released a new add on today and sent a few people an email about it
It's called PriceLock, the premise is pretty simple, you can pay $25 upfront and they promise not to raise your internet bill for 24 months.
They want you to pay them money, on top of your existing plan, for the privilege of them not increasing your prices.
This is a company that already charges you for a month after leaving them. A company that is so predatory its making TPG Blush
And now they've found a way to monetise the anxiety of their own customers during one of the worst cost of living crises this country has seen.
Think about what this product is. It tells you that Superloop fully intends to raise prices in line with nbn's wholesale increases. Why else would anyone buy this? They've essentially created a product that only has value if they're planning to screw you. If prices were staying stable, nobody would pay $25 for this.
The existence of PriceLock is basically a company quietly admitting "yeah, things are going up, better pay us now if you want to avoid it."
And the genius, the absolutely diabolical genius of this is that it's completely voluntary. They get to look reasonable. "We're not forcing anyone!" Sure. But you've now created a two-tier customer base: people who paid the $25 anxiety tax, and people who didn't and will just have to deal with whatever comes next.
Compare this to literally any other industry. Imagine if your landlord knocked on your door and said "Hey, for $25 I'll promise not to raise your rent this year." You'd be furious. You'd call it extortion?
The $25 is almost beside the point. It's not about the money. It's about the audacity of Superloop packaging customer anxiety as a product line. It's about how they are identifying that people are stressed about money right now and going "actually, how do we make revenue from that stress?"
And if you try to leave, they will make sure to try and squeeze one more month out of you.
But we should at least call this what it is, Superloop is monetising the cost of living crisis, dressed up in friendly branding.
The sooner this company goes under, the better.
Details about it: https://support.superloop.com/support-hub-article/Superloop-PriceLock