r/nbn

So I’ve just finished building my house. Last one in the street to be constructed. The street is fully developed, everyone has NBN connected to the house, FTTP. Both my neighbours either side of me have NBN connected. I contact Telstra to connect my NBN. They contact NBN Australia who reply with: this house does not exist. Telstra then say: sorry mate. We can’t connect you to NBN because you don’t exist on their map.

What can I do?

I've been using the modem that was provided by TPG when i signed up more than 7 years ago. It works fine for day today stuff, but doesnt seem to like streaming youtube. Works fine with netflix, apple tv and amazon prime.

Checking the download speeds I get about 550mbps with the current one. I know that is more than enough for streaming, but youtube seems to be a problem.

TPG recommended that I should change the modem.

A mate had the TP Link a6000. Is that the one to get or is there something better out there.

3 person household and we do tend to use multiple screens at the same time. No gaming.

TIA

I live in a townhouse strata complex I'm hoping someone can point me in the right direction.

We had an NBN technician visit today because our service needs to be repaired. We have an NBN pit near our house, but we didn't realise that it is connected to a main pit located near one of our neighbours.

The neighbour has put up a fence around an area without asking permission that appears to include the NBN infrastructure and the main electricity meter box servicing the complex.

The issue is that the NBN technician needs access to this area to diagnose/repair our connection, but the neighbour has refused access.

We've contacted strata, but we're being told that because the fenced area is now theirs and they wouldn't do anything. Plus they are also friends with the owner of that house so they are more biased towards them. Our other neighbours are also friends with them, so we're not getting much support from the rest of the complex.

We're not 100% certain whether the fenced area is actually part of their private lot or common property, so we're currently trying to establish exactly where the lot boundary is and what the strata plan says.

The bigger concern is that the area contains infrastructure that services multiple/all townhouses, including NBN and the main power meter box. Before the area was fenced, technicians were able to access the infrastructure without having to obtain permission from the owner.

What options do we have here?

We're mainly trying to get our internet repaired, but we're also concerned about the longer-term issue of the main power/NBN infrastructure being behind a fence that only one owner controls.

TL/DR: can’t connect NBN because builder didn’t follow the right process years before I bought the place.

Situation is a strata townhouse, part of a “small strata” by state planning laws (<6 properties). No strata management company, just a committee of owners who meet the basic strata requirements but would rather do nothing. Importantly they do not like agreeing to pay for anything.

New development was completed in 2020 (just before Covid shut everything down). Due to Covid or laziness, the builder didn’t submit NBN paperwork. NBN still has the previous property in its database- one address that is now multiple separately owned parcels; although technically the starts is still one entity at that original address. The builder has ceased operating.

Because individual townhouses aren’t on the NBN database it was not possible to sign-up with any ISP. Other owners have given-up and just use 5G internet.

So I contacted NBN and did the builder’s job by submitting the “new development” paperwork. This was a chore because they wanted engineering level drawings I don’t have. Anyway, 6 months later we finally have NBN acknowledging there are now multiple properties here.

So back to the ISP and finally it’s possible to start the connection process, with a $300 fee for a new connection. But the tech who arrived on site says there is no way to connect the cable from the node to the property- there should be a strata-owned NBN pit or cabinet on the common property. We have a cabinet for phone lines, but it’s not labelled NBN so the ISP tech won’t touch it. Can’t they use copper phone lines for the last leg?

This all seems crazy. ISP says it’s an NBN issue and they can’t help. NBN won’t talk to me - tells me to call the ISP.

Anyone solved this? Advice would be appreciated.

Hi all, looking for recommendations on a reliable please? We've been with iiNet for a few years on their 740 plan but our housemate moved out so now it's 2 of us who game or stream of a night and 2 kiddos so we're looking at moving to a 500 plan. IiNet is just too expensive for us now and they weren't willing to offer a deal so wanting to switch. TPG seems to have a good deal but a quick skim in here tells me they might not be great. We really are just hoping for easy streaming or lag free gaming on a budget. Please help?

Not directly NBN related, but adjacent. Just looking for some guidance and questions before my electrical and networking consult.

Property currently has FTTP and as part of the tender the builder includes what they state as “basic NBN setup to dwelling (not including hills home hub)”.

In my previous residence (not this house) we had a hills hub that had Ethernet, video, audio and security ran to nearly every room in the house and was super easy to just patch into for Ethernet (I didn’t use any of the other stuff).

For this new build I plan to have Ethernet pre-run throughout the house for PoE cameras, APs and technology.

My question, do I ask to be upgraded to a hills home hub as part of my electrical consult OR what I was originally planning to do was just later install an in wall networking cabinet with switches and patch panels?

TLDR: do i need a hills home hub or will any server rack/cabinet do?

Hi, currently helping a company we support with an issue they are having. For reference, we’re located near Sydney; and this property is in Tasmania. We’re assisting remotely and do have remote access to the computers meant to be on this network.

They’ve connected a new residential property to the NBN through Telechoice. Telechoice have confirmed PPPoE connection type with the username/password. On the NBN NTD, both UNI-D1 & UNI-D4 are lit up when a router is plugged into UNI-D1.

We’d shipped out a lower-end commercial router. Specifically, an Omada ER605W.
However, when setting up / provisioning this router, it connects for a split second, starts provisioning via Omada Cloud, then disconnects after putting in PPPoE settings. The router reports no internet. In case it was the router at fault, we’ve tried also with two other routers (the customer bought both a TP-Link Deco one and a Netgear one via retail stores and set them up on their end with correct details). Both routers failed to find a connection.

We’ve also tried plugging a known working ethernet cable directly from the NBN NTD (UNI-D1) into a computer. The computer was able to see the ethernet cable plugged in, however reported no internet via the ethernet connection.

We’ve been back and forth with Telechoice for over a month now. They are just basically saying it’s the fault of ours/clients (saying it’s a “device/cable/an internal premisis issue which is within the end users responsibility” and suggesting we get geeks2u out 🙄). They have sent a screenshot that shows all “green” lights but that doesn’t change that we are unable to get any connection. They lodged it with NBNCo as a fault finally after us pushing but NBN co have denied the fault. We have not been able to get an answer out of them as to why 2 different UNI-D lights are on. In addition, they are insisting that our network will be working perfectly as they can “see your device has been online for 4+ days according to our system… which means you have a wifi problem?” (Direct quote from them lol).

Anything else to try from our end / any ideas? Is this an us issue, a Telechoice issue or an NBNCo issue. Thanks all!