Switching away from a provider I don't have access to the account of.
Hi! My household has been with TPG for a while but it has been under my mum's name. She passed away and so I've been paying for the internet subscription myself since then from her account but recently we've seemed to have lost her phone (which they send a verification text to in order to access the account) and cannot get into the TPG account to fix whatever issue they've decided is preventing internet usage.
So I was thinking of switching over to another provider (Aussie broadband I think I kept seeing is good?) but I'm not sure if that will automatically cancel the subscription with TPG or not and if I'd end up paying both unless I somehow convinced tpg to cancel that account and stop billing despite not being on the account in name and no longer having access to it.