Complaints
What’s going on with complaints team? Any insight would be helpful.
Context:
I’m not usually a complainer but I’ve made 3 complaints in the space of 3 months due to very poor customer service. Natwest was quick to reply to my first 2 complaints (literally the day after I made the complaint) but this recent one is taking a while (almost 2 weeks).
I called up customer service (as no one picks up the phone when you call the complaint line directly!) and was told the case is being investigated and I should hear back soon. I’m guessing they’re taking a while and taking the whole thing a bit more seriously since I’ve made a big fuss of it. I have a reference number and the name of the complaint specialist (all through Cora).
The complaints all involve continued poor customer service at a branch. I didn’t name any colleagues but just complained about how fed up I am at poor service in branch. Also stated that I’m considering leaving the bank and I’ve banking with them since I was a teen (now early 30’s)
Should I just wait it out?