r/Natwest

Concerning in part, but reassuring

You know when you click to buy your Amazon basket and you get a phone call from Natwest with a code to use to tell Amazon that it IS you buying that Kpop Demon Hunter Duvet cover ?

Well, personally, I would really appreciate it if they said the code twice so I can verify I wrote it down correctly.

To whom can I write with this minor but majorly helpful request ?

Hi, I had a standing order set up for a savings account that I couldn't afford, it's taken the money out of my account and put me in an overdraft, but it's vanished and hasn't gone to my savings account. What can I do? Can I reverse it?

Just received a letter that NatWest will be ending my relationship with them without giving a reason. I spoke to someone from the bank and they said nothing else will come of it, just the closure in 60 days. I’ve read some forums and can see it’s randomly happens to others and they’ve had a Cifas marker added. has this happened to anyone else where a Cifas marker gets added or just closure ?

I accidentally transferred £500 from my Revolut account to my sibling’s NatWest account, only to discover afterwards that they had already closed that NatWest account.

I contacted Revolut straight away. They said they would raise an enquiry with NatWest to trace/recover the funds.

It’s now been about three weeks and I haven’t had any meaningful update. The £500 has left my account, but it hasn’t been returned and obviously never reached my sibling.

Has anyone been through this before? Is it normal for this to take this long? Should I be chasing Revolut, NatWest, or both? If the destination account was closed before the transfer, where does the money actually go? Is there anything else I should be doing to get this resolved?

Hello

I recently had a complaint and a Coutts member of staff dealt with it rather than NatWest. As part of the resolution they are waiving the £36 monthly fee.

Now I have thought about it this is very weird. Why is a Coutts member able to go into my NatWest?

I do not have Coutts my dad does I do not know why they dealt with my NatWest complaint

Is this normal ?

Hi

Have had a complaint for 9/10 weeks.

Call for an update, an hour to get through and then “oh yes certainly I can give you an update, let me help I’m sure they will have outcome soon etc etc yep it’s been assigned let me check and I can get them to ring you too”

Then suddenly when they check the file, they go “erm oh, so, what I’ll do is I can put a note on the file to say you’ve called erm I would say you’ll have an update soon I can’t say when probably by end of week”

They say it’s definitely being investigate, it’s been assigned, it’s with a specialist team one person said, but they all of a sudden get very cagey when they open the case file

Why would this be?

What’s going on with complaints team? Any insight would be helpful.

Context:

I’m not usually a complainer but I’ve made 3 complaints in the space of 3 months due to very poor customer service. Natwest was quick to reply to my first 2 complaints (literally the day after I made the complaint) but this recent one is taking a while (almost 2 weeks).

I called up customer service (as no one picks up the phone when you call the complaint line directly!) and was told the case is being investigated and I should hear back soon. I’m guessing they’re taking a while and taking the whole thing a bit more seriously since I’ve made a big fuss of it. I have a reference number and the name of the complaint specialist (all through Cora).

The complaints all involve continued poor customer service at a branch. I didn’t name any colleagues but just complained about how fed up I am at poor service in branch. Also stated that I’m considering leaving the bank and I’ve banking with them since I was a teen (now early 30’s)

Should I just wait it out?