r/Natwest

I have made the switch from Halifax to NatWest this week. I’m being told I don’t need to do anything and between the banks they sort direct debits etc. one thing I’m not sure of is my August wage. They say the Halifax account closes on 24th and that will be the switch complete, but my wage goes in on the 26th. Should I notify my employer now of change of account details. ChatGPT says no, and that any payments that are continued to be sent to my Halifax account will be redirected. Is this right?

I appear to have discovered a rather impressive NatWest security feature: making it impossible for the account holder to access their own account.

I moved from the UK to New Zealand and have since moved to Australia. I still have my NatWest account, but I’m now stuck in what can only be described as authentication purgatory.

The card I normally used with my NatWest card reader expired in June. Because I rarely use the physical card, I only realised after it had expired. I assume the replacement card was sent to my old address in New Zealand.

No problem, I thought. I’ll update my details and order another card.

Except:
I can’t set up the NatWest app because that requires a code from the card reader.
I can’t generate the card-reader code because my card has expired.

There appears to be another valid card listed on my account that I could potentially use with the reader, but unfortunately that card has disappeared somewhere during an international move.

So the NatWest customer journey currently appears to be:
Need a new card? Log in.
Need to log in? Use the app.
Need to set up the app? Use your card reader.
Need to use your card reader? Insert the card you need NatWest to replace.

It’s beautifully circular.

Fine, I thought. I’ll call NatWest.

I’ve tried +44 345 788 8444 from Australia and have now developed quite a close personal relationship with the IVR system. I press buttons. I answer questions. It considers my responses. And then, with the grim inevitability of Black Mirror, returns me to what appears to be exactly the same menus after around 20min of international calling rates.

I have yet to discover the secret combination of keypad presses that unlocks the apparently premium NatWest feature known as “speaking to a human being.”

I’m in Australia and unlikely to be visiting the UK anytime soon, so popping into my local branch is going to require a 17,000 km commute.

What I’m actually trying to accomplish is spectacularly mundane:

1. Update my address and mobile number.
2. Get a replacement card sent to my current address.
3. Regain normal access to my own bank account.

Has anyone living overseas managed to escape this particular NatWest authentication circle of hell?

More importantly, does anyone know a telephone number, department or IVR sequence that actually gets you through to a human being who can resolve this from abroad?

At this point I’m not even asking for good customer service. I’d settle for evidence that NatWest employs people.

Ladbrokes closed my account within 24 hours of winning £6814 and withdrawing £1500 off that amount. They haven’t given me a specific reason and seized the remaining £4814.

I’m assuming it’s due to them assuming “AML” but it was a £10 deposit. I have had communication over live chat asking for verification of my identity and the cards on my account, I made them aware that the card on my account was my daughters which the person specifically said on the chat that it breaches their terms and conditions but did I have consent to use their card and can I send them proof of the card which I did to then be sent a refund of my deposit and told they will not change their mind and are seizing the money.

Now I wouldn’t be so mad as understandably I shouldn’t have used my daughters card but I have used it numerous times over 6 months depositing £10 here and there and withdrawing the winnings into her account with absolutely no issues until now.

I’ve emailed etc with no response. Now what do I do?

If your Nissan Finance or Infiniti Finance portal is blocked, due to entering the wrong banking info/NSF’s?

To avoid the stress of having to wait three months to have your portal access reestablished, know that you can utilize your own banks electronic bill pay system to submit your payments

You do not have to use the Nissan Finance app nor the Portal to submit your payments.

The App/Portal can be used as a tool to manage your account, chat with an Agent, and download documents, including your statements.

And you especially do not have to utilize the third-party payment processor – Paymentus - to submit your payments either.

Utilizing your own bank’s bill pay system is the simplest way to get your payments submitted.

For instance, with Chase Bank, you can set up biweekly payment payments or weekly payments to satisfy your contractual obligations with the company.

Be sure to check your calendar to make sure that you’re submitting your payments before the due date so that you can avoid any issues with unnecessary interest or even with the possibility of a delinquency

Just be sure that you have the correct account number and that you speak with your Bank regarding the payee address for Nissan/Infiniti.

Also, be sure to check your billing statements, for the postal and overnight address that’s in Cincinnati, Ohio.

I had not done anything to trigger enabling 'click to pay', as far as I am aware. I got a text message "Your card ##### has been added to click to pay" just before 8am, and had not done any banking or payment stuff this morning.

Is enabling 'click to pay' something that might have been triggered by:

• buying something on Steam with my card and getting a refund (yesterday)?
• something automatic on NatWest's end?

Or is it an indication that someone else has access to my card details or my account?

I attempted to make two online payments (one on a website and the other through an app) and they both failed after multiple attempts. My debit card is due to expire next month so not sure if it is related to that or not. I called Natwest but they said they couldn't see evidence of the payments being declined despite the payments not going through (plus an email from one of the companies saying so).

I will see if contactless works tomorrow but it looks like I will be left in a difficult position until my new debit card arrives. Has anyone had anything similar please?

does anyone know why NatWest would choose not to send any information to the ombudsman?

just had an email form ombudsman advising that the bank didn’t respond so they will investigate with the information available

My statement period closed on 7 Aug, and I received an email saying my statement was ready on 8 Aug. The statement has yet to materialise on the app or online banking. Customer service (via Cora) say there is a technical fault and provide no timeline. Is anyone else experiencing this?

I just set up a natwest account after receiving my card today and i managed to sign in until it asked me to set up the biometric thing where you scan your face
i tried to scan my face and it scanned, but then said 'something went wrong' and told me to try again, so i tried again until it cancelled the entire thing and made me sign up again from the start
after i did this again and opened the app a second time, it came up with the thumb print to sign in (so it DEFINITELY knows my details and has set the app up), it then said 'lets finish setting up your app' and made me try to set the face scan up again and has no way to skip it...
the app will not let me continue and get into the app without setting this up, but every single time i try to set it up, it says something went wrong again
has anybody else had this issue? i have managed to successfully sign in on my laptop, so it's not urgent but does anybody know how to fix this